Legal
Like
all industries, the outsource call center and teleservice industries have many
areas of concern relating to legislation, regulation, lawsuits, and
liability. These articles highlight some of the chief concerns facing
today's contact center.
Avoiding a
Million-Dollar Mistake
Call Center Fraud: The End Is Near
Are
Call Centers the Weak Link in PCI Compliance?
Achieving PCI Compliance Begins with a Plan: Steps to Manage Your Sensitive
Data
How HIPAA and HITECH Will Affect
the Call Center
Forget Politics - I Just Want to Run My Business
What We Know
About USF
Universal Service Fund Update
Should Inbound Contact Centers Be Worried?
Identity Theft: Who's
Protecting Your Callers?
The Future of Regulation
Fourth
& Inbound to Go!
Avoid Successful Lawsuits by Non-Performing Employees
Some Unsolicited Faxing Allowed Under New Junk Fax Law
Phone
Phishing: Are your Agents Too Helpful?
The Reality of Faxing
Legislators Weigh In on In-Bound
Limiting Legal Exposure for Workplace Harassment
It's Not My Fault
Do Not Call: A Different Constitutional Perspective
An Introduction to Asset
Protection
Protect Yourself and Your Employees from Identity Theft
Small Claims Court
Legal
Considerations of Voice Recording
Hold
on, is that hold music legal?
Unsolicited Faxes
Can Be Costly
See the sections on
Financial
and Business Management for related information.
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