|
Legal
Like
all industries, the outsource call center and teleservice industries have many
areas of concern relating to legislation, regulation, lawsuits, and
liability. These articles highlight some of the chief concerns facing
today's contact center.
Avoid Successful Lawsuits by Non-Performing Employees
Do Not Call: A Different Constitutional Perspective
Forget Politics – I Just Want to Run My Business
Fourth
& Inbound to Go!
Hold
on, is that hold music legal?
Identity Theft: Who’s
Protecting Your Callers?
An Introduction to Asset
Protection
It’s Not My Fault
Legal
Considerations of Voice Recording
Legislators Weigh In on In-Bound
Limiting Legal Exposure for Workplace Harassment
The Reality of Faxing
Should Inbound Contact Centers Be Worried?
Small Claims Court
Some Unsolicited Faxing Allowed Under New Junk Fax Law
Universal Service Fund Update
Unsolicited Faxes
Can Be Costly
What We Know
About USF
|
