Human Resources
Human resources is a complex and fast-changing
topic for businesses, and especially the call center, which is a labor
intensive endeavor. These
articles cover human resource issues as it relates to
teleservice call center industry.
How to Fire Employees
Within the Call Center Context
The How and Why of Contact Center Employee
Incentives
Ten Costly Misconceptions about Incentive Programs
The “New” Chief Customer Officer
Using
Incentives in the Contact Center: Five Tips for Success
Call Center Performance and Motivational Fit
The
Value of a Limited-Benefit Health Plan for Call Centers
The Future of Staffing
Limiting Legal Exposure for Workplace
Harassment
How HSAs Work
How to Control Call Center Stress
Health Savings Accounts
People Are Like Icebergs - Don't Be The Titanic!
Resolving Workplace Conflict
Do You Have a Plan For Your Employees?
COBRA
Conformity
Health
Reimbursement Arrangements - HRA
Untangling
the FMLA Web
The Human Side of Acquisitions
Controlling Absenteeism
For specific information, see Agent Scheduling,
Hiring Call Center Staff, Human Resources,
Monitoring and Measuring Call Center Staff,
Motivating Agents, Retaining Call Center Staff,
Training Call Center Staff,
and Workforce Management.
Also see our sections on Customer
Service, Management and Leadership.
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