Hosted Services

Call center hardware and software doesn't have to be installed at your call center.  Several vendors offer services and software on a subscription or pay-as-you-go basis.  These are accessible via the Internet and go by various names: hosted software, ASP (application software provider) software, software on-demand, and software as a service (SaaS).  Hosted solutions do not need to be purchased, installed, maintained, or upgraded at your call center, but instead are handled by the provider at their location. 

Hosted Services or Software as a Service (SaaS) Vendors

 

The Hosted/Cloud-Based Contact Center Infrastructure Market Hits Its Stride

Using and Providing Hosted Services

Hosted Service Options: Three Key Questions

Hosted Contact Center Solutions

WIIFM

Software as a Service

Hosted Solution - Isn't It time?

The Pros and Cons of Hosted Services

Hosted PBX for Telemessaging Call Centers

Hosting Offers a Fast Track to Superior Customer Service

What Are Hosted Services?

What's the Big Deal about Hosting?

Is a Hosted System in Your Future?

Hosted Services

ASP and Hosted Services