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Hiring Call Center Staff

Call center hiring is a complex and ever-changing challenge.  Hiring the right agents for your call center is the first step to providing quality service to callers in a productive and efficient manner.  These articles cover important topic.

The Art of Finding a Call Center Manager

Filling Your Call Center with Proactive, Self-Reliant Agents

The Future: Preparing for the Next Generation of Agents

Are We There Yet?

How to Find a Premier Search Firm

What Makes a Good Call Center Agent?

At-Home Agents: The Promises and Pitfalls

Strike the Right Balance in Your Contact Center

Hiring on Enthusiasm

The Secret to Hiring Top Agents

Pre-Employment Assessments: Doing it Right

Agent Hiring and Training

Diversity: Celebrate Difference, Strengthen Performance

Back to Basics

Employing Persons with Disabilities

The McDonalds' Factor

Effective Employee Management Begins Before You Hire

Recruiting and Retaining Staff for a Small Business

From The Other Side of the Desk

Filling Key Positions

Looking for Good Employees?

For specific information, see Agent Scheduling, Hiring Call Center Staff, Human Resources, Monitoring and Measuring Call Center Staff, Motivating Agents, Retaining Call Center Staff, Training Call Center Staff, and Workforce Management

Also see our sections on Customer Service, Management and Leadership.


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