From the Publisher - Peter DeHaan

Peter DeHaan is the Publisher of Connections Magazine.  His much appreciated articles are a highlight of many issues and the first item read by many a reader.  Topics range from ideas for outsource call centers and teleservice agencies, customer service examples, observations about life, self-improvement, and employee management.

A $175 Oil Change

A Conscious Decision

A Moment of Clarity

Al Gore and the Internet

Answering the Call

Are you In or Out?

The Art of Delegation

Be Careful What You Bill For

Beam Me Up Scotty

Be Careful What You Measure

Call Center Shrinkage

Check Your Email

Counting Chickens

Customer Service is a Strategy, Not a Slogan

Customer Since 1978

A Different Perspective on Health Insurance

The “Do-Not-Mail” Threat

Dude, I’m Getting a Dell

An Eye For Customer Service

Going Virtual

Growing Your Call Center

A Holistic Approach to CRM

How Can I Get More Sales?

How to Churn Employees

I'm Busy

I Predict...

The Impending “Do Not Market” Threat

I Want to Buy Some Shoes

It's a Team Effort

It's Nothing to Sneeze About

It’s Your Move

It All Depends

Learning from History

Let’s Get Personal

Let’s Watch a Movie

A Little Help From My Friends

A Matter of Perspective

The McDonalds’ Factor

A Milestone

The Myth of Self-Service

My Career in Broadcasting

My Response to Spam

The Ripple Effect

The Only Constant is Change

Perfection

Peter’s Law of Reciprocity

Put the Customer Back into Customer Service

Reputation, Referrals, and Credentials

Service Sold It

Shoot the Puck

Standard Operating Procedure

Strategic Call Distribution

Take Your Call Center to the Next Level

Time to Give

The Truth about College

Turning Green

Under the Influence

We're on a Mission

What I Learned on my Summer Vacation

What Will They Say?

When Shall I Check Back With You?

A Word is a Powerful Thing

Working Without a Net

The Write Stuff