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Equipment

Call centers rely on various types of equipment to keep their teleservice operation running effectively and efficiently.  These articles cover some the equipment issues that are of paramount importance to teleservice agencies and outsource contact centers.

Agent Headsets

An Alarming Opportunity

An Alarming Opportunity: Part II

Backup Power Systems

Backup Power Vendors

An Emergency Power Solution

Conversion Part I - Time to Replace Your System?

Conversion Part II - Cutting Over to the New System

Disaster Recovery for the Call Center

Headset Review

IVR Vendor Listing

Logging Recorders: The Right Answer?

Messaging Systems

For related information, see our sections on Software, Technology, Telephony, and Unified Messaging.

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