CAM-X 2009 Award of Excellence Winners

December 2009

For the past twenty years, CAM-X (The Canadian Call Management Association) has recognized call centers that have achieved and maintained excellence.  This achievement puts them among the top call centers worldwide.  With increasing worldwide participation, the CAM-X Award of Excellence program is a "mystery caller" program that offers telemessaging call centers the opportunity to have their agents evaluated by an independent panel of judges over a six-month period.  

Multiyear winners are recognized for their cumulative achievement of this recognition, a testament to their ongoing, consistent quality year after year.  The 2009 CAM-X Award of Excellence honorees are:

Year 1 - Award of Excellence

• Alternative Answers Message Centre Ltd., Bolton, ON

• Tel-Us Call Center, Beverly Hills, CA

• Combined Communications, Inc., Bowling Green, KY

• Appletree Answering Service - Reston, VA, Reston, VA

• Appletree Answering Service - St. Louis, MO, St. Louis, MO

• Central Communications Corp., Riverside, CA

Year 2 - Bronze Award

• TigerTel Vancouver, Vancouver, BC

• Appletree Answering Service - San Juan, PR, San Juan, PR

• Appletree Answering Service - Houma, LA, Houma, LA

• AnswerOne, Brooklyn, NY

• Always On Call Answering Service, LLC, Concord, NH

• Call Experts, Charleston, SC

• Alert Communications, Ventura, CA

• Main Line TeleCommunications, Aston, PA

• Professional Communication Services, Longview, WA

• Dexcomm, Carencro, LA  

• Medcom Professional Services Inc., Levittown, PA  

• Medcom Professional Svcs, Inc. dba Business Connect, New Holland, PA 

• Medcom Professional Svcs, Inc. dba Keystone Answering Service, Allentown, PA

Year 3 - Silver Award

• JAM, Borehamwood, Herts

• Billie Clarke's Answering Service, San Diego, CA

• Action Telephone Exchange, Rochester, NY

• Appletree Answering Service - Pensacola, FL, Pensacola, FL

• Appletree Answering Service - Anaheim, CA, Anaheim, CA

• Appletree Answering Service - Ohio, Cincinnati, OH

• Anser Services, Green Bay, WI

Year 4 - Silver Plus Award

• AAMCOM, Redondo Beach, CA

• Directors' Choice, St. John, NB

• TigerTel Oshawa, Oshawa, ON

• TigerTel Richmond, Richmond, BC

• Infinity Telecentre, London, ON

• The Legacy Connection, Tuscaloosa, AL

• Keener Communications, Glen Allen, VA

• On Call Centre Inc., Ottawa, ON

• Appletree Answering Service - Wilmington, DE, Wilmington, DE

• Appletree Answering Service - Portland, ME, Portland, ME

• Scotia Business Centre Limited, Bridgewater, NS

• Answer Quick, Louisville, TN

• Direct Line Tele Response, Berkeley, CA

• Time Communications, White Bear Lake, MN 

• All Call Communications (Division of Extend Communications), Georgetown, ON  

Year 5 - Gold

• Answer 365, Halifax, NS

• ACT Teleservices, Newington, CT

• Extend Communications Inc., Cambridge, ON

• Answer 1 Communications, Phoenix, AZ  

• Focus Comm Centers, Eldersburg, MD  

Year 6 - Pearl Award

• Telelink - The Call Centre, Inc., St. John's, NL

Year 7 - Emerald Award

• Encore Telesolutions, Barrie, ON

• Central Communications, Welland, ON

• Select Call Centre Inc., Red Deer, AB

• Select Call Centre Inc., Calgary, AB 

Year 9 - Sapphire Award

• Intercon Messaging Inc., Drayton Valley, AB

Year 10 - Diamond Award

• Alliance Wireless Communications, Kingston, ON

• KelcomTelemessaging, Windsor, ON

• Select Communications Inc., Grande Prairie, AB 

Year 11 - Diamond Plus Award

• Extend Communications Inc., Brantford, ON

Year 12 - Diamond Plus Award

• Answer Plus, Toronto, ON

• Connections Call Center, Squamish, BC

• Select Call Centre Inc., Edmonton, AB

Year 13 - Diamond Plus Award

• PDL Contact Centres, Calgary, AB

• T.A.S. Communications, Belleville, ON

• Tele-Page, Montreal, QC

• Northern Communications Services, Sudbury, North Bay, Timmins, Sault Ste Marie, ON

Year 14 - Diamond Plus Award

• Teleconnect International, Wetaskiwin, AB

Year 15 - Diamond Plus Award

• Christie & Walther Communications Ltd., Ottawa, ON

• Answer Plus, Inc., Hamilton, ON

Year 17 - Diamond Plus Award

• Re:  Messaging Solutions Inc., Abbotsford, B

Year 20 - Diamond Plus Award

• Christie & Walther Communications Ltd., Cornwall, ON