CAM-X 2009 Call Centre Award of Distinction

December 2009

The CAM-X Call Centre Award of Distinction addresses customer relationship management (CRM), courtesy, etiquette, and professional call handling in call centers.  This program is appropriate for both in-house and outsourced call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services. 

This is a "mystery caller" program, with calls evaluated by two independent judges using predetermined scoring criteria; successful participants must receive a score of 80 percent or higher.  The 2009 Call Centre Award of Distinction winners are:

• AAMCOM, Redondo Beach, CA

• Answer 1 Communications, Phoenix, AZ

• Answer Plus, Toronto, ON  

• Connections Call Centre, Squamish, BC

• Extend Communications Inc., Brantford, ON

• Focus Comm Centers, Eldersburg, MD

• Intercon Messaging Inc., Drayton Valley, AB

• PDL Contact Centres, Calgary, AB

• Re:  Messaging Solutions Inc., Abbotsford, BC

• Select Group, Edmonton, AB

• Tel-Us Call Center, Beverly Hills, CA

• Telelink - The Call Centre Inc., St. John's, NL

• TigerTel Vancouver, Vancouver, BC

• TigerTel Nanaimo, Nanaimo, BC

• TigerTel Alberta, Red Deer, AB

• TigerTel Winnipeg, Winnipeg, MB

• TigerTel London, London, ON

• TigerTel Toronto, Toronto, ON  

• TigerTel Oshawa, Oshawa, ON

• TigerTel Montreal, Montreal, QC

• TigerTel Halifax, Dartmouth, NS

• Time Communications, White Bear Lake, MN