ATSI Convention Exhibitor Profiles

July/August 2008

The following companies participated in the recent ATSI Convention and Expo.  Click here to see their photos (try the slide show option).

Alston Tascom, Inc.

909-548-7300

www.alstontascom.com

With Alston Tascom’s hosted system, there is:

• No system to purchase

• No equipment room

• No expensive UPS/generator

• No service contracts

• No maintenance contracts

• No upgrade costs

• No technician on payroll

• Reduced or no office expense

• No telephone service to order

• Telephone cost is the actual usage (as low as 1.5 cents per minute)

Amtelco

800-356-9148

www.amtelco.com & www.callcenter.amtelco.com

Amtelco’s Infinity system supplies the advanced technology tools required to be successful, including:

• Integrated voice processing and voicemail

• ACD

• Integrated switching

• Integrated voice logging

• Unified reports (common interface for all reports)

• Single point of contact for 5 Star Service

• No yearly software fee

Appointment-Plus

480-483-1199

www.appointment-plus.com

Appointment-Plus is an online scheduling system for call centers.

CAM-X

800-896-1054

www.camx.ca

CAM-X represents members across North America who work together to share ideas, develop new tech­nologies, and network with their peers in order to continue the growth of their businesses as well as that of the industry. 

CenturiSoft

949-459-8476

www.centuriSoft.com

CenturiSoft specializes in Unified Communications, an integrated email, fax, and voice system that can drastically reduce your communication expenses.  By combining non-real-time services (voicemail, and messaging) with real-time (follow-me, call screening, bridging, conferencing, and ACD) in one package, they achieve flexibility in one system instead of multiple systems. 

Copia International

800-689-8898

www.copia.com

Copia produces email, voice, and fax software.  Copia software is used in the Amtelco Ultracom product. 

Creative Voice Solutions

727-562-6411

www.creativevoicesolutions.com

Creative Voice Solutions (CVS) provides voicemail and unified messaging. 

Excel Specialisten

46-31-25-8490

www.xlscheduler.com

XLScheduler is a call center scheduling package. 

GlobalFone

646-428-0700

www.GlobalFone.biz

GlobalFone provides a complete telemessaging system, license-free, with an advanced feature set, SIP trunking, and remote agents.

Hays Affinity Solutions

202-263-4012

https://atsi.haysaffinity.com

Hays Affinity Solutions provides insurance and risk manage­ment services. 

Infiniti Resource Management

813-664-1664

www.irmpeo.com

Infiniti Resource Management is a Professional Employer Organization (PEO), providing off-site HR services:

Payroll and workers’ comp

Employee benefits

Employer liability management relief

Inmatrix, Inc.

804-545-0789

www.inmatrixinc.com

Inmatrix delivers modeling and stress testing to determine the financial impact of a company’s decisions.

OnviSource

800-537-1827

www.onvisource.com

The OnviCenter 6 product suite delivers automated workflow, unified agent desktop, record­ing, quality assurance, agent scheduling, tele-enterprise business applications, and optimized call handling.

Professional Teledata

800-344-9944

www.professionalteledata.com

Professional Teledata provides:

PI-2000: an order-entry platform

Pinnacle: a messaging and dispatching platform based on PI-2000 

TBS (Total Billing Solutions): billing software

Startel Corporation

949-863-8722

www.startelcorp.com

Startel has provided reliable telemessaging services solutions for over twenty-eight years.  The CMC and the CPS both utilize Microsoft Windows and SQL to provide an advanced, user-friendly system.

Szeto Technologies, Inc.

514-421-3737

www.szeto.ca

Szeto Technologies provides complete communication services that includes TAS, switching, messaging, paging, direct connect, and dispatch.  Their Linux-based TAS system is a simple, smart, and cost-effective system that is customized to suit your business needs. 

TASBiller

706-860-0868

www.TASBiller.com

TAS Biller is a popular billing and profitability program.  User customizable invoices can be printed, faxed, or emailed.  TASBiller is easy to use and imports billing data from all major systems. 

TasWare

314-729-2100

www.TasWare.com

Telephone answering software

Team SNUG

800-317-8529

www.snugonline.org

TeamSNUG offers the Training Excellence series: “Agent Supervisor” and “Customer Service.”

Telescan LLC

314-426-7662

www.telescan.net

For over thirty years Telescan has provided equipment and software to the telemessaging industry.  They have developed and patented products designed for two to 200 seats.

Unifund

513-489-8877 x139

www.unifund.com

Let Unifund get you started in the collection business.

Vacava, Inc.

507-365-8384

www.vacava.com

Vacava Customer Care is a contact center applica­tion for:

• Customer services and help desk

• Inbound inquiry and order entry

• Outbound marketing and order entry