Connections Magazine 2007 Teleservice News Review

January/February 2008

Here are the major headlines from ConnectionsMagazine in 2007.  See the complete coverage for all the details, as well as additional news items.

January/February 2007

• Steve Michaels Becomes First VoIP-Hosted Systems Broker

• Professional Teledata Enhances Spell-Checker with Multiple Dictionaries

• Amtelco's Solutions Now Rated Avaya Compliant

• TASbiller Sales Top 100!

• CenturiSoft Completes Acquisition of ReparoVOX Communications

• Telescan Releases Software Updates R2-2006

• Washington Summit to Address Political Climate of Teleservices Channel

• Telescan Launches New website

• Professional Teledata Sells Milestone 30th System

• CAM-X Announces Board; Convention a "Success"

March 2007

• Telescan Adds Email Feature

• Startel Announces Intellispeller Module for CMC

• Amtelco's Email Confirmation Ensures Email Delivery

• PInnacle Adds One-Step Copy Capability

• Amtelco's Intelligent Series Provides "Return Caller Message Fill In"

• Professional Teledata Announces Training Offerings

• Telescan Integrates Voice and Text Messages

• Purdue Partners with ATA

• CAM-X's Breast Cancer Research Fundraising Totals $82,000

April 2007

• Connections Magazine's Website Exceeds 1,000 Pages

• Amtelco Launches Discovery Forum

• Professional Teledata Announces Voicemail and Voice Logger Features

• Startel Announces Management Changes

• Telescan Posts Record First Quarter; Expands Support Staff

• CenturiSoft Announces True Digital Voice Logger

• ATA to Unveil Self-Regulatory Standards at Summit

• Professional Teledata Adds Payment Option to Billing Program

• Telescan's Releases Script Designer

• ATA Launches Benchmarking Tool with Purdue

May 2007

• Telescan Unveils Royalty-Free Music-On-Hold

• Professional Teledata Announces Remote Traffic Monitoring

• Startel Announces General Release of CMC 6.300

• Amtelco Introduces Contact-Based Dispatching

• TASbiller Supports Szeto and IVM Systems

• RPT Announces 30th Anniversary

• CenturiSoft Celebrates Six Years

• Amtelco Unveils Intelligent Dispatching

June 2007

• FTC Supportive of Self-Regulation for Contact Center Industry

• Amtelco Ships the 600th Infinity System

• Professional Teledata Releases PInnacle 2.1 and PI2000 6.1

• CenturiSoft Releases ACD Call Queuing and Routing Module

• Szeto Offers "One-Touch" Call Termination & Form Rules

• CAM-X Launches CSR & Supervisor Certification

July/August 2007

• Amtelco Innovates with "Push-to-Talk" Feature

• Professional Teledata Launches New Versions of PInnacle and PI2000

• Telescan Expands Customer Service

• Chuck Boyce to Represent XLScheduler in North America

• CAM-X CSR & Supervisor Certification a Success

September 2007

• Professional Teledata Initiates Credit Card Security Compliance

• Amtelco Launches Amtelco University

• Professional Teledata Announces New PInnacle On-Call Scheduling Capabilities

• ATA Turns Its Focus on Delivering the "ICE"

• Brandywine Expands Telecom Practice

October 2007

• Amtelco's Op See Feature Adds Supervisor Control

• Professional Teledata Enhances PInnacle Message Ticket Options

• Startel Hires Business Development Manager Kevin Harbour

• Amtelco to Offer Free Telephony 101 Course at GLTSA Meeting

• Startel Adds Product Marketing Manager Alan Paet

• ATSI to Hold Lobbying Boot Camp at ASTAA Meeting

• ATA Supports Reauthorization of Do-Not-Call Registry Fees

• CAM-X Convention Theme: "Lost and Found"

November 2007

• Professional Teledata Announces SNPP Paging Capability

• OnviSource Receives Honors from Telecom Service Provider

• Telescan Announces First Annual Spectrum Messenger Users Meeting

• TASbiller Now Windows Vista Compatible

• RPT Provides Secure VoIP Recording

• Startel Announces Launch of New Website

• Shatz Celebrates Thirty Years

• Gary Blair and Nicole Linde Join CAM-X Board

• Telescan Adds Service Staff

December 2007

• OnviSource Unveils OnviCenter 6

• Amtelco's Infinity Provides High Reliability

• ATA Supports FTC Director Testimony on DNC

• Telescan Releases Software Updates R2-2007

• CAM-X Surpasses $100,000 for Breast Cancer Research

• Professional Teledata's Jim Graham Addresses International Conference

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