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The CAM-X 2007 Award of Excellence
November 2007
Each year, CAM-X (The Canadian Call Management
Association;
www.camx.ca) recognizes call centers that have achieved and maintained
distinction and excellence. This achievement puts them among the top call
centers worldwide.
With increasing worldwide participation, the
CAM-X Award of Excellence program is a "mystery caller" program that offers
telemessaging call centers the opportunity to have their agents evaluated by an
independent panel of judges over a six-month period. The mystery callers
conduct test calls based on the submitted client profile information provide
when registering for the program. At the completion of the calling phase, two
independent judges listen to recordings of the test calls to assess a score
based on a predetermined point scoring process. Only companies achieving an
overall score of 80 percent or higher can receive the Award of Excellence.
Multiyear winners are recognized for their cumulative achievement of this
recognition, a testament to their ongoing, consistent quality year after year.
The 2007 CAM-X Award of Excellence honorees are:
Diamond Plus Award: 18 Years
Canpage Communications Ltd.,
Cornwall, ON
Diamond Plus Award: 15 Years
Re: Messaging Solutions
Inc., Abbotsford, BC
Diamond Plus Award: 13 Years
Christie & Walther Communications / Metrolert Ltd., Ottawa, ON
Answer Plus
Inc., Hamilton, ON
Diamond Plus Award: 12 Years
Teleconnect International, Wetaskiwin, AB
Diamond Plus Award: 11 Years
Tele-Page,
Montreal, QC
Northern
Communication Services Inc., Timmins, ON
T.A.S.
Communications, Belleville, ON
PDL Contact
Centres, Calgary, AB
Diamond Award: 10 Years
Select Call
Centre, Edmonton, AB
Answer Plus
Inc., Toronto, ON
Connections
Call Center, Squamish, BC
Sapphire Award: 9 Years
Extend
Communications Inc., Brantford, ON
Ruby Award: 8 Years
Kelcom
Telemessaging, Windsor, ON
Select Communications Inc., Grande Prairie, AB
Alliance
Wireless Communications, Kingston, ON
Emerald Award: 7 Years
Intercon
Messaging Inc., Drayton Valley, AB
Gold Award: 5 Years
Central
Communications, Welland, ON
Select Call
Centre, Calgary, AB
Encore
Telesolutions, Barrie, ON
Select Call
Centre, Red Deer, AB
Silver Plus Award: 4 Years
FineLine
Solutions, Winnipeg, MB
Telelink
Call Centre Inc. St. John's, NL
Silver Award: 3 Years
ACT Teleservices, Newington, CT
IMI, Winnipeg, MB
Extend Communications Inc., Cambridge, ON
Answer 1 Communications, Phoenix, AZ
HMC Communications Inc., Halifax, NS
Focus Telecommunications, Inc., Elderburg, MD
Combined Communications, Inc., Bowling Green, KY
Bronze Award: 2 Years
Finning (Canada), Edmonton, AB
Aamcom, Redondo Beach, CA
Infinity Telecentre, London, ON
Appletree Answering Service, Anaheim, CA
Scotia Business Centre, Bridgewater, NS
On Call Centre Inc., Ottawa, ON
Tigertel/UTR, Richmond, BC
All Call Communications, Georgetown, ON
Appletree Answering Service, Wilmington, DE
Time Communications, Saint Paul, MN
Keener Communications, Glen Allen, VA
DCAS, Tuscaloosa, AL
Appletree Answering Service, Reston, VA
PDL Contact Centres, Cornwall, ON
Answer Quick, Louisville, TN
Direct Line Teleresponse, Berkley, CA
Tigertel/UTR, Oshawa, ON
Directors' Choice, St. John, NB
Appletree Answering Service, Portland, ME
Award of Excellence: First Year
Appletree Answering Service, Anaheim, CA
Tigertel/UTR, Winnipeg, MB
Billie Clarke's Answering Service, San Diego, CA
JAM Media Response, Boreham, London, England
Appletree Answering Service, Pensacola, FL
Norplex Calling Centre, Saskatoon, SK
Action Telephone, Rochester, NY
Appletree Answering Service, Dayton, OH
Anser Services, Green Bay, WI
Appletree Answering Service, Cincinnati, OH
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