The CAM-X 2007 Call Centre Award of Distinction

November 2007

Each year, CAM-X (The Canadian Call Management Association; www.camx.ca) recognizes call centers that have achieved and maintained distinction and excellence.  This achievement puts them among the top call centers worldwide.

The CAM-X Call Centre Award of Distinction addresses Customer Relationship Management (CRM), courtesy, etiquette, and professional call handling in call centers.  This program is appropriate for both in-house and outsourced call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services.  This is a "mystery caller" program, with calls evaluated by two independent judges using a predetermined scoring criteria; successful participants must receive a score of 80 percent or higher.  The 2007 Call Centre Award of Distinction winners are:

• FineLine Solutions, Winnipeg, MB

• Focus Telecommunications, Inc., Elderburg, MD

• Tigertel/UTR, Toronto, ON

• Intercon Messaging Inc., Drayton Valley, AB

• Answer 1 Communications, Phoenix, AZ

• IMI, Winnipeg, MB

• Tigertel/UTR, Montreal, QC

• Extend Communications Inc., Brantford, ON

• 24-7 Intouch, Regina, SK

• Direct Line Teleresponse, Berkley, CA

• Tigertel/UTR, Nanaimo, BC

• Telelink Call Centre Inc., St. John's, NL

• Re:  Messaging Solutions Inc., Abbotsford, BC

• Time Communications, St. Paul, MN

• PDL Contact Centres, Calgary, AB

• Tigertel/UTR, Oshawa, ON

• Appletree Answering Service, Portland, ME

• Answer Plus Inc., Toronto, ON

• Connections Call Center, Squamish, BC