2006 Teleservice News Review

January/February 2007

Here are the major headlines from Connections Magazine in 2006.  The complete coverage of these and other items is available at: www.connectionsmagazine.com/articles/cat/32.html.

January/February 2006

• Katrina Relief Fund Update

• GLTSA Retains Executive Director

• NAEO Invites Amtelco Users to "Empower Your Call Center" 

• NAEO Honored by ASAE

• AnswerNet's Pudles Elected to NMHC Board

• Telescan Enhances Time-Based Billing

• Professional Teledata Releases New PI-2000 Version 7.0

• Telescan's Zip Code Fields Adds Accuracy

• Mercom's Audiolog Supports Motorola Dimetra TETRA Recording

• Appletree Acquires All Pro in Orange County, CA

• IP Predictions for 2006

• Survey Says Technology Problems Regularly Impact Productivity

• Study Shows Gaps Between Expectations and Performance

• Dr. Jon Anton to Address Call Quality Monitoring and Coaching

• ATIS Releases 2 to 4 Channel Recorder

March 2006

• MyArticleArchive.com Website Launched

• Telescan Adds XLScheduler Interface

• Szeto Enhances Call Linx with "External Database Edit"

• Drug Free America Thanks Alston Tascom

• Mercom Releases Version 2.0 of Mercom Interaction Quality

• Startel Reorganizes Customer Care Department

• Red Alert Receives "Product of the Year" Award

• Telescan Introduces Remote Support

• ATA Supports FTC's Enforcement Efforts

• CAM-X Support for Breast Cancer Research Continues Strong

• InfoCision Opens New Call Center; 250 Jobs Slated

• ASTAA Update

• Connections Call Center Wins Ethics Award

• PDL Mobility and Call Centers Expands to Cornwall, Ontario

• AnswerNet Acquires Unicall, Expands Outbound Market

April 2006

• Fraudsters Divert Toll-Free Calls

• Professional Teledata Releases Audio Training Tutorial 

• Telescan's Geanta Earns Certification

• Amtelco Adds New Features to Infinity V5.4

• Quintum New Tenor AF VoIP Gateway

• Shamess Twardy Joins Startel

• Amtelco Announces New Dispatching Features

• WSTA Announces Supervisor Seminar

• The CAM-X 42nd Annual Convention and Trade Show

• ASTAA Announces Dental Plan

• CAM-X Announces 2006 Coaching Clinics

• Aamcom Earns Gold Call Center Certification

• InfoCision CEO and Employee of the Year Announced

• AnswerNet Network Offers Chinese Languages Capability

May 2006

• Connections Adds Vendor Literature Section to Website

• Telescan Releases the Next Generation Messenger

• Professional Teledata Expands Training Offerings

• ATA to Focus on Inbound Legislation

• TAS Marketing Offers Disaster Recovery Plan

• Area Code Changes

• Matt Batarse Joins Startel's Customer Service Department

• Professional Teledata Expands Support Staff

• Telescan Introduces Spectrum Information Server

• Answer 1 Communications Earns Recertification

• SNUG Elects Mealer to Board

• ASTAA Announces Convention Location

• NAEO Announces Officers and Board Members

• Virtual-Agent Services Opens 15^th North American Location

• Omega Honors Taction for "World-Class" Service

• InfoCision Names New Vice President

June 2006

• Professional Teledata to Début PInnacleNET at ATSI

• Startel Announces Developments for CMC

• Amtelco Announces New Intelligent Messaging Features 

• SNUG Releases Supervisor Excellence DVD

• Professional Teledata Hosts PIN User Group Meeting

• ATSI Awards Certification to Intercon Messaging

• AnswerNet Acquires S&D

• Poll Finds Americans Frustrated with Poor English in Contact Center Agents

July/August 2006

• Startel Introduces Its New Central Processing System

• Professional Teledata Releases TBS v3.0

• Telescan Introduces Spectrum Communications Server

• CAM-X Convention in Cancun

• Chris Twigg Tapped to Manage TASbill.com

• Lisa Rooks Joins Telescan

• Startel Introduces CMC Training Course

• TelePartners Wins Consumers Choice Award

• CAM-X to Continue Fundraising to Fight Breast Cancer

• Cosmopolitan Medical Earns Certification

• Szeto Releases New Employee Safety Module

September 2006

• Amtelco Announces Disaster Planning Tools

• Telescan Welcomes Craig Hegel; Tasked to Develop New Axon Solutions

• OnviSource Concludes Acquisition of CadCom, Davacord, and Business Solutions

• Verint Announces Acquisition of Mercom Systems

• Professional Teledata Releases Folio Reports for PI/PInnacle

• Telescan Releases New Scripting Feature

• Amtelco Releases Online Client Management Intelligence

• ATSI Elects Officers & Directors

• STA-TUNe to Co-Locate in Nashville

• ACT Teleservices Earns Certification Renewal

• TeamSNUG Awards Presidents Scholarships

• GLTSA and PInnacle/PI Group to Co-Locate in Chicago

• PIN Appoints Executive Director

• AnswerNet Acquires Airpage, Expands into Montana

• ATSI Introduces Marketing Tool Kit

• TMP Direct Launches New Web Site

• Robertshaw Appoints New Operations Director

October 2006

• Telescan Positions for the Future

• Professional Teledata Makes 2-Way Emailing Available  

• Szeto's Call Linx Gets Facelift; Details at ASTAA

• Amtelco Announces Gary Kerner as National Sales Manager

• Telescan Introduces RSS Feed for Messages

• Quintum^® Debuts Survivable Versions of Tenor^® VoIP Switches

• CAM-X Early Registration Set Record

• ATSI Creates Promotional Media

• STA to Host Additional Inspired Performance Seminars

• Virtual-Agent Services Opens 18^th North American Location

• ATSI to Launch Owners Forums

• ePLDT Acquires Leading BPO Provider SPi Technologies

• IQ Services Partners with Dirigosoft Corporation

• Telecorp Introduces CentrEE Recorder Plus – Record & Verify Calls

• HyperQuality Launches Post-Call Surveys

• e-Services Group Partners with Delta

November 2006

• Telescan Completes Testing for ATSI Certification

• ATA Pleased Over FTC Decision on Abandonment Rate Issue

• TAS Marketing Reduces Commission Fee to 6%

• SNUG Updates Logo, Launches New Web Site

• Telescan Wins Award for Connections Ad

• Mott Elected as ASTAA President

• ATSI Benchmarks Industry Financial Ratios

• WSTA Selects the Parker in Palm Springs for 2007 Meeting

• STA Schedules Second Inspired Performance Workshop

• ATSI Creates Presentation Library

• Apex Announces Addition to Executive Team

• AnswerNet Network Expands Sales Team, Hires New GMs

• New Metaphor BPM System Unveiled at ATA Convention

• Aspect Celebrates Birthday; One Year Old, Thirty Years Wise

• Panasonic Announces Launch of New Call Center ACD Report Server

December 2006

• TAS Marketing Increases Acquisition Opportunities

• Professional Teledata Expands Message Formatting 

• Amtelco Announces Billing Link Software Version 4.0

• Telescan Adds Events Manager to Spectrum Messenger

• Startel Announces Executive Management Change

• CallCenterTechs Celebrates Fifth Anniversary

• Chuck Boyce Joins Brandywine Technology

• OnviSource Expands Product Line

• Professional Teledata Expands Support Staff 

• Amtelco Hosts a Free Seminar on Infinity Tips, Tricks, and Techniques

• ATA Awards for Technology Advancements

• TeamSNUG Releases Agenda for 20th Annual Meeting

• STA Inspired Performance Workshop Venue Changes

• TUNe Rocks Nashville

• WRB Communications Receives National Certification

• Permissive Dialing Extended for 762 Overlay of 706 Area Code

Call center vendors, associations, and teleservice companies are invited to submit news items and press releases to dehaan@connectionsmagazine.com.  See www.connectionsmagazine.com/info/prguide.html for more information.