CAM-X 2006 Call Centre Award of Distinction

By Linda Osip
December 2006

The Canadian Call Management Association (CAM-X) Call Centre Award of Distinction program focuses on Customer Relationship Management (CRM), courtesy, etiquette, and professional call handling.  This program is appropriate for both in-house and outsourced call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services.  Calls are judged by two independent judges using a predetermined point scoring criteria.

Connections Magazine salutes this year's participants and congratulates the following call centers who have been awarded the Call Centre Award of Distinction for 2006:

• Tigertel / UTR, London, ON, Canada

• Appletree Answering Service, Inc., Anaheim, CA, USA

• Extend Communications Inc., Brantford, ON, Canada

• Tigertel / UTR, Oshawa, ON, Canada

• 24-7 Intouch, Regina, SK, Canada

• Answer Plus Inc., Toronto, ON, Canada

• Focus Telecommunications, Inc., Burtonsville, MD, USA

• Tigertel / UTR, Montreal, QC, Canada

• PDL Mobility & Call Centres, Calgary, AB, Canada

• Re:  Messaging Solutions Inc., Abbotsford, BC, Canada

• Tigertel / UTR, Toronto, ON, Canada

• Telelink Call Centre Inc., St. John's, NL, Canada

• Neteller, Calgary, AB, Canada

• Intercon Messaging Inc., Drayton Valley, AB, Canada

• Tigertel / UTR, Calgary, AB, Canada

• Integrated Messaging Inc., Winnipeg, MB, Canada

• Answer 1 Communications, Phoenix, AZ, USA

• Appletree Answering Service, Inc., Portland, ME, USA

• FineLine Solutions, Winnipeg, MB, Canada