The Year in Review
January/February 2006

Here are key Connections Magazine headlines for 2005.  The complete coverage of these and other items is available on-line at www.connectionsmagazine.com/articles/cat/32.html.

January/February 2005

• Telescan Introduces True Open-Architecture

• Amtelco's Infinity Receives NEC Approval

• Amcom Announces JITC/IA Certification

• Amsterdam's Interswitch Installs Amtelco's Infinity

• Focus Telecom Works with Local Schools

• AnswerNet Relaunches Web site, Adds Services

• ATA Debunks Urban Myth

• ATSI Awards Gold Call Center Certification

March 2005

• Amtelco Launches On-Line Resource Library

• Professional Teledata Adds Paging Features to PInnacle

• Startel Announces Features, Enhancements for Workstation Module 4.6

• Telescan Announces Support for Time Zones

• Amtelco Receives NEC Certification for RED Alert

• Startel Releases CMC v6.001

• Telescan Introduces Dispatch Tracker™

• Startel Announcees 5700 ACD Switch Release 15.46

• Bronco Communications Launches McDonald's Drive-Thru Call Center

• AnswerNet Helps UNICEF Raise $9.9 million

• DMA, ATA File Joint FTC Comment for Telemarketing Call Abandonment Safe Harbor

• NAEO Celebrates 20 Years

April 2005

• Startel Celebrates 25 Year Anniversary

• Telescan Announces Spectrum Data Saver

• Amtelco Introduces Dynamic Linking

• TAS Marketing Reaches Milestone (300 call centers sold)

• Donna West Honored With SNUG Award of Excellence

• CAM-X to "Embrace Excellence"

• NAEO Introduces Free Infinity Operator Training Program

• SNUG Announces New Directors and Officers

May 2005

• Professional Teledata Releases Account Setup Program

• Amtelco Celebrates 30 Year Anniversary

• Telescan Appoints Naimo as Director of Business Relations

• Mercom's Audiolog Supports SIP Call Recording

• Amtelco Introduces Online Client Management Intelligence

• Professional Teledata Releases End-User Internet Access for PInnacle

• Telescan Expands Website to Better Serve Customers

• AnswerNet Network Featured in Marketing Playbook

• Appletree Founder Ratliff to Lead Seminar for WSTA in Las Vegas

• BenchmarkPortal Investigates Headset Management

• TUNe and STA to Coordinate Fall Conferences

June 2005

• Startel Introduces CMC Update

• Professional Teledata Partners with CenturiSoft

• Telescan Adds Zero Footprint Web Console

• New Version of Amtelco's World of Innovation Demo CD to be Released 

• Mastar Announces Entry-Level Telemessaging System for the Budget Conscious

• Telescan Expands Spectrum Data Saver

• Telescan Introduces Enhanced Customer Support

• Dictaphone to Sell CRS Business to Nice; Will Focus on Healthcare

• AnswerNet Network Powers Telemarketing.com

• The CAM-X 41st Annual Convention to Explore New Frontiers

July/August 2005

• TAS Marketing Launches Home-Based Virtual TAS

• Telescan Celebrates 30 years

• Amtelco to Host Infinity Intelligent Series Seminar

• Mercom Offers Valuable Resources for Contact Center Professionals

• Amcom Announces 2005 Users' Conference

• List Serve Announced for TurboSchedule Users

• Telescan Spectrum Data Manager Breaks Sales Records

• Professional Teledata Compliant with New Security Standard

• Bachelder Launches Technical Resource Website

• Fifty Percent of Call Centers not Speech-Enabled; Plan do to in One Year

• Study Finds Companies Taking Selective Approach to HR Outsourcing

• Tele-Response Expands and Relocates

• AnswerNet Acquires MessagePro

• Appletree adds Fourth Location

• InfoCision Wins APEX Award

• ATSI Awards Gold Certification to More Call Centers

September 2005

• Professional Teledata Adds Profitability Analysis to TBS Billing Program

• Alston Tascom Releases Hosted Version of the Evolution System

• Amtelco Announces Infinity ANI Auto Routing

• Startel Appoints Denny as Vice President of Service

• CadCom Announces Release of Contact Center Software Products

• Telescan Enhances Spectrum Agent

• Mercom Offers Valuable Resources for Contact Center Professionals

• Almond Hill Takes Stand Against Offshore Labor

• Amtelco Announces Scripting Prize Winners

• CadCom Delivers Compact Call Center Solution

• FCC Delays Date (to January 9, 2006) for Rules Concerning Unsolicited Faxing

• CallCenterTechs List Serve Hits 10,000

• Pennsylvania 835 Area Code Overlay Halted

• InfoCision Founder, Gary Taylor, Honored

• Polly Craik Named Entrepreneur of the Year

• Tele-Response Acquires TeleStar Marketing

October 2005

• Telescan Introduces Desktop Activity Monitor

• Professional Teledata Announces Extended VoIP Capabilities

• Telescan Wins TAM Awards

• Study Shows Growth in Toll-Free Numbers

• Concerto and Aspect Merger to be Named Aspect Software

• InfoCision to Expand Jobs in Tri-State Area

• ATSI Announces Award of Excellence and Call Center Award of Distinction Winners

November 2005

• Telescan Announces On-Call Scheduler Updates

• AccuCall Release has Rotating On-Call Schedule

• Manpower Links Agent Satisfaction with Caller Satisfaction

• Leadership IQ Study Shows Why New Hires Fail

• InfoCision Hires 125 in Columbus

• AnswerNet Answers Katrina Aid Calls

• Appletree Acquires Herndon Reston Tyson's Corner

• Ambs Deploys Suite of Online tools to help Clients Communicate in Real Time

• NAEO Members Launch Hurricane Relief Efforts

• SHUG and SNUG Merge

• SNUG Deploys Enhanced Email List Serve

December 2005

• Mercom Introduces Audiolog 3.3 Recording Solution  

• Professional Teledata Announces PinnFax for PInnacle Users

• Telescan Rolls Out Spectrum Navigator

• Incoming Call Data Available to PInnacle Agents

• Telescan Introduces Free-Form Message Tickets

• Appletree Earns Second Consecutive Year on Inc. 500

• InfoCision's Taylor Honored as Visionary, Pioneer

• Influent Expands, Purchases Call Center in Quincy, Illinois

• Tele-Response Changes Name to 1 2 1 Direct Response

• Hispanic Community Contributes to Hurricane Relief

• Empirix Survey Says Technology Problems Regularly Impact Productivity

• CEI Study Provides Outline for Telecom Reform

Call center vendors, associations, and teleservice companies are invited to submit news items and press releases to dehaan@connectionsmagazine.com.  See www.connectionsmagazine.com/info/prguide.html for more information.