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ATSI Award of Excellence Winners 2005
October 2005
The
ATSI
Award of Excellence program is designed as a measure of quality control at
telemessaging call centers. It
measures over 400 data points for each operation.
Those call centers achieving an overall score of 80% or greater are
bestowed with the "ATSI
Award of Excellence."
The
program was started in Canada in 1989 and has been slightly modified every year
since to remain relevant to our changing industry.
ATSI
adopted the program as a member service in 1995 with great success.
Over 20,000 calls have been made to participating companies.
The
Award of Excellence is a cumulative program, with many call centers earning
recognition for multiple years, which is a testament to their provision of
consistently high quality. This
year's Award of Excellence winners are:
Year
1
DCAS,
Tuscaloosa, AL
Spectrum
Communications Services, Inc., Brookfield, WI
Acena
Group, Lake Success, NY
Extend
Communications Inc., Cambridge,
ON
Answer
Center, Virginia
Beach, VA
Focus
Telecommunications, Inc., Burtonsville, MD
Communications
Network, Inc., Muncie, IN
Physicians
Answering Service, Clearwater, FL
Statcall/Optimum
Information Svcs, Alexandria, VA
Central
Communications, Inc., Norwalk, CT
Concorde
Communications, Los Angeles, CA
Finger Lakes Answering Service,
Auburn, NY
Commercial
Telephone Exchange, Inc., Reno, NV
Appletree
Answering Service, Inc, Wilmington, DE
Crocker
Communications, Inc., Greenfield, MA
Telecom
Answering Service, Homewood, IL
A
Superior Call Center, Conyers, GA
Affiliated
Communications, Inc., Ventura, CA
Communications
Group, Auburn, NY
Pronto
Connections, Inc., Chicago, IL
Answertel
of Athens, Inc., Athens, AL
Bennett
Answering Service, Flint, MI
All-Ways
Communications, Hagerstown, MD
Year
2 Bronze
Alliance
Wireless Communications, Kingston, ON
Extend
Communications Inc., Brantford,
ON
Appletree
Answering Service, Inc., Westbrook, ME
A
Better Answer, Fort Worth Hurst, TX
24-7
INtouch, Inc., Regina, SK
Personalized
Communications, Duncanville, TX
Answering
Service Professionals, Inc., Valparaiso, IN
Contact One Call Center, Tuscon, AZ
Answer-1
Communications, Phoenix, AZ
Quality
Telemessaging Services, Inc., Anaheim, CA
Bay
Area Medical Exchange, Inc, Saint Petersburg, FL
Dexcomm,
Lafayette, LA
Telelink
Call Centre, St. John's,
NL
MASCO
Services, Inc., Boston, MA
Medfone,
Inc., Wantagh, NY
Antietam Call Center, Hagerstown, MD
Port
City Communications, Inc., Port Huron, MI
Callnet Call Center Services, Bloomington, IN
Call
Star, Saint Petersburg, FL
Year
3 Silver
Corporate
Message Services, Inc., Savannah, GA
Answer
Quick, Louisville, TN
A
Better Answer, Houston, TX
Tab
AnswerNetwork, Santa Ana, CA
Berkshire
Communicators, Inc., Pittsfield, MA
Year
4 Silver Plus
Direct
Line Tele Response, Berkeley, CA
Answer
Connecticut Inc./ACT Teleservices, Newington, CT
Anser
Services, Green Bay, WI
AAMCOM,
Redondo Beach, CA
Continental
Message Solution, Inc., Columbus, OH
Answer
Midwest, Inc., Alton, IL
Omni
Communications, Carrollton, GA
Year
5 Gold
Answer-All
Secretarial Service, Inc., Westminster, CO
Year
6 Pearl Award
Tel-Us
Call Center, Inc., Beverly Hills, CA
Combined
Communications, Inc., Bowling Green, KY
T.A.S.
Communications, Inc., Madison, WI
Pro
Phone Communications, Inc., Muskegon, MI
Year
7 Emerald Award
On
Call Message Centre, Inc., Ottawa, ON
A
Better Answer Dallas, Plano, TX
Year
8 Ruby Award
Medcom
Professional Services, Inc., Levittown, PA
Hastings
Communication Services, Inc., Austin, TX
Business
Connections, Salem, OR
Year
9 Sapphire
Rochester Telemessaging Center, Rochester Hills, MI
Michigan Message Center, Kalamazoo, MI
For more information about ATSI
Award of Excellence, contact ATSI
at 866-896-2874,
admin@atsi.org, or visit www.atsi.org.
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