Alston Tascom, Inc.

13512 Vintage Place

Chino  91710

Phone: 909-548-7300

Jeannette Steele

info@alstontascom.com

www.alstontascom.com

Evolution is a complete Call Center solution with a unified IVR, ACD, voice mail and logging system, with a SQL database, and blended inbound and outbound dialer capabilities.  Tascom’s Web software empowers system access by clients and remote agents.  Tascom offers hosted IVR (Interactive Voice Response) services and Web-based appointment scheduling services.

AM Business Builders

1521 Concord Pike Suite 202

Wilmington, DE 19083

Phone: 302-622-3700

Chuck Boyce

Cboyce@ambizbuilders.com

AM Business Builders provides telecom brokerage services working with a variety of regional and national carriers that have demonstrated a commitment to the telemessaging industry.

Amtelco

4800 Curtin Drive

McFarland, WI  53558

Phone: 608-838-4194

Jim Becker

Info@amtelco.com

www.amtelco.com / www.callcenter.amtelco.com 

Amtelco celebrated their 30^th anniversary at the ATSI convention by releasing Infinity FirstLink – a powerful and economical small call center system designed specifically for call centers with one to four agent stations.

CadCom TeleSystems

2300 N. 10th

Enid  73701

Phone: 800-537-1827

sales@onvisource.com

www.onvisource.com

CadCom provides contact center portal applications, delivering customer-oriented product, service, and business solutions through AccuCall product line, CadCom ServicePlus program, and CadCom Advantage Business Services.  At CadCom Telesystems, Inc., their vision is to make call handling and message dispatching easy by creating the intelligent contact center and telemessaging solutions through innovative technology and services.

CAM-X

PO Box 373

Grimsby, ON L3M 4H8

Canada

Phone: 800-896-1054

Linda Osip

linda@camx.ca 

www.camx.ca 

CAM-X is a not-for-profit member driven association that was established in 1964 as an industry trade association representing telephone answering services and call centers.  Member services provide networking and education opportunities including an annual convention and trade show, call center coaching clinics, Webinars, a member list serve, and benchmarking awards programs.

Connections Magazine

48955 West Hickory Lane

Mattawan, MI  49071

Phone: 866-668-6695

Peter DeHaan

dehaan@connectionsmagazine.com

www.ConnectionsMagazine.com

Connections Magazine is the leading source of industry information for the teleservices industry.  They also publish a Client Affinity Newsletter for answering services to send to clients and AnswerStat magazine for hospital and medical related call centers; plus they operate www.FindAnAnsweringService.com.  Other services include custom periodicals for organizations seeking a cost-effective and professional print media presence.  Supporting Websites are available, as are email newsletters (see www.PeterDeHaan.com).

Excel Specialisten XLS AB

Stampgatan 15

416 64 Goteborg

Sweden

Phone: 46-31-25-8490

Hans Wilhelmsson

Hans.wilhelmsson@xls.se

www.xlscheduler.com

XLScheduler is an agent scheduling program that makes workforce management easy and efficient.  Graphical presentations and diagrams provide easy understanding of complex planning situations.  The scheduling process analyzes your historical traffic and forecasts the number of agents needed for a given service level.  Resources in terms of personnel availability and skills are maintained in the program. 

Hays Affinity Solutions

1250 24^th Street NW, Suite 725

Washington, DC  20037

Phone: 202-263-4012

Chris Jones/ Laura McCormick

Cjones@hayscompanies.com

https://atsi.haysaffinity.com

Hays Affinity Solutions (HAYS) is the program administrator for the ATSI’s Professional Liability Insurance Program with offices in Washington, DC and 16 other locations throughout the country.  HAYS has secured national presence in its 10 years of existence and has excellent working relationships with all leading insurance carriers.

Professional Teledata

175 Canal Street

Manchester, NH  03101

Phone: 603-625-9014

Patricia Kalik

Pkalik@proteledata.com

www.professionalteledata.com

Professional Teledata provides software products for the telemessaging and call center service industries.

·         PI-2000: order-entry platform for inbound applications and a suite of Web related enhancements.

·         PInnacle: an integration of the PI-2000 with all the features needed for telemessaging, dispatching, and digital phone switch interfacing.

·         ProDial-2000: a platform manager to conduct outbound campaigns.

·         Total Billing Solution (TBS): A Windows-based billing and invoicing system.

·         FMDS II: A fax delivery system for telemessaging and call centers.

Record/Play Tek, Inc.

PO Box 790, 110 E. Vistula Street

Bristol, IN 46507

Phone: 574-848-5233

Mike Stoll

Stoll@recordplaytek.com

www.recordplaytek.com 

Digital standard computer based voice logging recorders for operator headset, telephone, radio, room microphones recording.  Search by Startel, Telescan, Morgan, or Amtelco account numbers.  Back up to a standard DVD-R.  It includes 9 channels and 175 days of recordings on its hard drive.

Startel Corporation

17661 Cowan Avenue

Irvine  92614

Phone: 949-863-8722

Donna Demko

Donna.demko@startelcorp.com

www.startelcorp.com

Incorporated in 1980, Startel entered the integrated telecommunications products market by introducing a “paperless” message system and Automatic Call Distribution (ACD).  For the past 18 years, Startel has provided voice, data, database, and networking capabilities in a single platform for telemessaging call centers and other applications.

Szeto Technologies Inc.

1881 St. Regis Boulevard

D.D.O., Quebec  H9B 2M9

Phone: 514-421-3737

Charles Szeto

info@szeto.ca

www.szeto.ca

Szeto Technologies provides call centers with complete communication services from TAS, switching, messaging, paging, direct connect, and dispatch. Their Linux based telemessaging system is a simple, smart, and cost-effective system that is customized to suit a call center’s individual needs.

TAS Marketing

233 Whitepine Creek Road

Trout Creek, MT  59874

Phone: 800-369-6126

Steve Michaels

Tas@tasmarketing.com

www.tasmarketing.com

For over 26 years, TAS Marketing and Steve Michaels have been brokering the sale of telephone answering services, voice mail bureaus, and call center companies.  They also sell pre-owned telemessaging systems.  With over $60 million in sales, TAS Marketing has sold over 300 telecommunications companies in the United States

Telescan, LLC.

10679 Midwest Industrial Blvd.

St. Louis, MO  63132

Phone: 314-426-7662

Robert L. Riggs, Jr.

rriggs@telescan.net

www.telescan.net 

Spectrum by Telescan offers call centers a full range of messaging solutions.  Telescan also offers a series of companion products that can enhance the Spectrum’s capabilities or that can run standalone with other Windows-based telephony applications, including Spectrum On-Call Scheduler, Spectrum Appointment Scheduler, Spectrum Messenger, and Spectrum Vmail and Spectrum IVR.  Visitors to Telescan’s ATSI exhibit in St. Louis were treated to a demonstration of Spectrum Data Saver, which provides protection from data loss due to disasters either to the software through viruses or to the business, such as fire.  The Spectrum Data Saver program stores data in a secure, offsite location.   Subscribers can access the storage program through Telescan’s Website. All data is stored in two secure remote locations, retrievable whenever necessary.