2004 ATSI Call Center Awards of Distinction

September 2004

At their recent annual convention, ATSI (the Association of TeleServices International) recognized call centers and teleservice companies for outstanding quality and performance through their Call Center Award of Distinction program.  This program uses independent third party mystery callers and evaluators to ascertain call quality and professionalism.

ATSI's Call Center Award of Distinction looks at overall call quality for outsource call centers that handle calls types such as order entry, fulfillment, registration, surveys, Web applications, emergency response, reservations, help desk, and computer information technology (IT).  ATSI defines the program as one that "focuses on Customer Relationship Management (CRM), courtesy, etiquette, and proper call techniques of the agents.  The program assists call centers in assessing and controlling the quality of service provided to clients."

The 2004 winners are:

24-7 Intouch; Regina, SK

Answer 1 Communications; Phoenix, AZ

Answer Plus by Pasword; Hamilton, ON

Cross Country Automotive Services; Medford, MA

Extend Communications Inc.; Brantford, ON

Fallon Communications; Houston, TX

Telelink - The Call Centre Inc.; St. John's, NL

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