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2004 ATSI Awards of Excellence
September 2004
At
their recent annual convention, ATSI (the Association of TeleServices
International) recognized call centers and teleservice companies for outstanding
quality and performance through their Award
of Excellence program. This
program uses independent third party mystery callers and evaluators to
ascertain call quality and professionalism.
ATSI
Award of Excellence:
According
to ATSI, "Excellence requires a level of service that considers the caller
first in every aspect of the call. Excellence
makes a caller believe they are the most important person (or their problem is
the most important consideration). How
the agent handles every call, from beginning to end determines the success of
your client relationship." While
most teleservice companies provide good service, ATSI seeks to identify and
reward the best of the best, bestowing on them their coveted Award of
Excellence.
Here
are the 2004 winners. Many companies
have earned the award for multiple years, indicating quality on a consistent,
year in and year out basis.
Year
8 – Ruby Award
AnswerNet
Network - The Answer System, Inc.; Phoenix, AZ
Fallon
Communications, Inc.; Houston, TX
Michigan
Message Center; Kalamazoo, MI
Rochester
Telemessaging Center; Rochester, MI
Year
7 – Emerald Award
Business
Connections of Oregon; Portland, Salem, and Eugene, OR
MedCom Professional Services Incorporated; Levittown, PA
Year
6 – Pearl Award
A
Better Answer, Inc.; Dallas (Plano) TX
On
Call Message Centre; Ottawa, ON
Year
5 – Gold
Combined
Communications, Inc.; Bowling Green, KY
Pro
Phone Communications, Inc.; Muskegon, MI
TAS
Communications, Inc; Madison, WI
Tel-Us
Call Center, Inc.; Beverly Hills, CA
Year
4 – Silver Plus
Ansaphone
Service, Inc.; Quincy, MA
Answer-All
Secretarial Service, Inc.; Westminster, CO
Year
3 – Silver
Aamcom;
Redondo Beach, CA
ACT
Teleservices; Newington, CT
Anser
Services; Greenbay. WI
Answer
Midwest, Inc.; Alton, IL
Continental
Message Solution, Inc.; Columbus, OH
Direct
Line Tele Response; Berkley, CA
Omni
Enterprises; Carrollton, GA
Year
2 – Bronze
A
Better Answer, Inc.; Houston, TX
Answer
Quick; Louisville, TN
ATS Call Centers – TeleRep; Glen Burnie, MD
Berkshire
Communicators, Inc.; Pittsfield, MA
Corporate
Message Services, Inc.; Savannah, GA
TAB
AnswerNetwork; Santa Ana, CA
Year
1
24-7
Intouch; Regina, SK
A
Better Answer, Inc.; Fort Worth (Hurst), TX
Alliance
Wireless Communications; Kingston, ON
Ambs
Message Center, Inc.; Jackson, MI
Answer
1 Communications; Phoenix, AZ
Answering
Advantage LLC; Memphis, TN
Answering
Service Professionals; Valpariaso, IN
Antietam
Call Center; Hagerstown, MD
Appletree
Answering Service; Portland, ME
Bay
Area Medical Exchange, Inc.; St. Petersburg, FL
Business
Service Center, Inc.; Wausau, WI
CallNet
Call Center Services; Bloomington, IN
Contact
One; Tucson, AZ
Dexcomm;
Lafayette, LA
Doctor's
Answering Service; St. Petersburg, FL
Extend
Communications, Inc.; Brantford, ON
King
Communications; Saginaw, MI
MASCO
Services, Inc.; Boston, MA
MedConnectUSA;
San Diego, CA
Medfone
Nationalwide Inc.; Wantagh, NY
MessagePlex
National Call Center Services; Columbus, OH
Personalized
Communications; Duncanville, TX
Port
City Communications, Inc.; Port Huron, MI
Quality
Telemessaging Services, Inc.; Anaheim, CA
Telelink The Call
Centre, Inc.; St. John's, NL
For more information on ATSI, visit www.atsi.org.
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