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Telephone
Triage
April 2004
Of
all the exciting advances in medicine, one falls outside the traditional scope
of new drugs, innovative procedures, or revealing research.
This development is in the application of telephone technology to
facilitate the provision of healthcare. One
of the most exciting developments in telemedicine is telephone or nurse triage.
The history of telephone triage dates back three decades.
If
you wish to look into this opportunity, here are some resources to consider:
Telephone Triage Literature:
As a primer for learning more about telephone triage, you might want to refer to
some of the many books available on the subject.
Here is a list of some of them (let us know your favorites and we will
add them to our list):
-
Pediatric
Telephone Advice by Barton D.
Schmitt, Raymond C. Baker (Spiral-bound)
-
Pediatric
Telephone Protocols: Office Version
by American Academy of Pediatrics, Barton D. Schmitt
-
Quick
Reference to Triage by Valerie G.
A. Grossman, et al.
-
Telephone
Health Assessment by Sandra M.
Simonsen
-
Telephone
Medicine: Triage and Training: A Handbook for Primary Care Health
Professionals by Harvey R. Katz,
Harvey P. Katz
-
Telephone
Triage: Theory, Practice, and Protocol Development by
Sheila Q. Wheeler, Judith Windt
-
Telephone
Triage for Obstetrics and Gynecology by Vicki E. Long, Patricia C. McMullen
-
Telephone
Triage of the Obstetric Patient by
Deborah E. Swenson
-
Telephone
Triage Protocols for Adult and School Age Populations with Women's Health
and Infant/Child Protocols by
Sheila Wheeler, RN, MS
-
Tele-Nurse
by Marijo Baird, Sandi Lafferty
Telephone Triage Providers:
There are several call centers, which provide telephone triage on, an outsource
basis or for a fee to hospitals, clients, individual practices, and medical
answering services:
The
Beryl Companies
3600 Harwood Road
Bedford,
TX 76021
Steve
Schaumburg, Director of Marketing
800-833-2000
Steve.Schaumburg@Beryl.Net
www.Beryl.Net
Fonemed,
LLC
2975 Broadmoor Valley Rd, Suite 201
Colorado Springs,
CO 80906
Eric Stoen,
Sr. VP, Operations
888-366-3633
stoen@fonemed.com
www.fonemed.com
HealthLine
Systems, Inc.
17085
Camino San Bernardo
San Diego, CA
92127
Richard D.
Stier, Vice President
800-733-8737
RStier@healthlinesystems.com
www.healthlinesystems.com
McKesson
CareEnhance
Services
Broomfield, CO 80021
800-829-2550
x6361
NotePage,
Inc.
PO Box
296
Hanover, MA
02339
S. Housley
781-829-0500
sales@notepage.net
www.notepage.net
Tell-A-Nurse
www.medical-triage.com
Telephone Triage Vendors:
The following vendors have integrated telephone triage protocols into call
center software:
Epic
Systems Corporation
5301 Tokay Blvd.
Madison, WI 53711-1027
608-271-9000
info@epicsystems.com
www.epicsystems.com
LVM
Systems
1818
E Southern Ave, Ste 15A
Mesa, AZ 85204
480-633-8200
info@lvmsystems.com
www.lvmsystems.com
McKesson
CareEnhance
Systems
Phoenix, AZ 85012
800-345-3342
x1230
Fonemed,
LLC
2975 Broadmoor Valley Rd, Suite 201
Colorado Springs,
CO 80906
Eric Stoen,
Sr. VP, Operations
888-366-3633
stoen@fonemed.com
www.fonemed.com
HealthLine
Systems, Inc.
17085
Camino San Bernardo
San Diego, CA
92127
Richard D.
Stier, Vice President
800-733-8737
RStier@healthlinesystems.com
www.healthlinesystems.com
NotePage,
Inc.
PO Box
296
Hanover
, MA
02339
S. Housley,
Webmaster
781-829-0500
sales@notepage.net
www.notepage.net
Additional Resources:
In addition to information on the Websites of the preceding vendors, also refer
to:
allnurses.com
Bulletin
board for telephone triage nurses
http://allnurses.com
Carol
M Stock and Associates
www.carolstock.com
TeleTriage
Systems
Sheila
Wheeler
info@teletriage.com
www.TeleTriage.com
[Submit
additional information about telephone triage books, outsourcers, and software
to dehaan@connectionsmagazine.com.]
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