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2003 ATSI Annual Convention and Expo Report
July/August, 2003
The
59th Annual ATSI Convention and Expo was held June 18 to 21 at
Disney’s Contemporary Resort in Orlando, Florida. Though
the weather outside wasn’t ideal, the sessions and tradeshow inside were well
worth the trip. The 2003 Award of
Excellence winners were announced and Connections
conducted its second annual Innovation Awards.
Next
year’s ATSI convention will be in Vancouver, BC. Final
details should be announced later this summer.
2003
ATSI Convention Exhibitors
In
case you missed this year’s convention or could not take in the entire exhibit
hall, the following is a list of the exhibitors along with their contact
information:
Almond
Hill Enterprises Inc.,
www.turboschedule.com,
714-637-3384
Contact:
Douglas Duncan, DDuncan@turboschedule.com
TurboSchedule Internet-based,
appointment-scheduling & Turbo-On-Call Internet-based on-call scheduling.
Alston
Tascom, Inc., www.alstontascom.com,
909-548-7300
Contact:
Wayne Scaggs, info@alstontascom.com
Tascom
Evolution contact center platform with unified IVR, ACD, voicemail, and call
logging. Hosted IVR and Web-based
appointment scheduling.
Appletree
Technology Svc, 888-563-0040
Contact:
Chuck Boyce, cboyce@appletreenet.com
VoIP
in the Call Center, using Quintum products; authorized Master Agent for Paetec
Communications
Amtelco,
www.amtelco.com,
608-838-4194
Contact:
Kevin Ryan/Jim Becker, info@amtelco.com
Infinity
messaging can call-processing and eCreator call scripting platforms; UltraComm
message delivery system; Web-based conferencing eConference Link.
CadCom
TeleSystems,
www.onvisource.com,
580-242-4636
Contact:
J.R. Criner, info@onvisource.com
AccuCall
CTI messaging system; AccuScript call scripting system; Portal unified
messaging system.
Call
Response Consultants, www.callresponsesoftware.com,
866-292-1947
Contact:
Vince McGlone, Tasltd@comcast.net
Call
Response Software, a complete telemessaging system integrated with
Artisoft’s Televantage PBX.
CenturiSoft
/ Phone and Wireless, www.CenturiSoft.com,
805-545-5400
Contact:
Scott Miller, Scott.Miller@pw-x.com
Centuri
Messenger: unified communications including unified messaging plus call
control, conferencing, outbound calling, and notification options.
DB
Masters Software, www.dbmasters.com,
847-634-3880
Contact:
Ron Kritzman, Ron@dbmasters.com
The
Billing Assistant billing system and other custom applications for the
teleservices industry.
Exacom,
www.exacom.com,
800-757-8184 extension 203
Contact:
Don Bustamante, Donb@exacom.com
Hindsight-Net
voice-logging with optional HIPAA compliant integration server.
idea!
Communications Group, Inc., www.ideacommgroup.com,
303-909-5314
Contact:
David Garrick, David.Garrick@ideacommgroup.com
Sells,
orders, and supports telephone services in most US markets.
Peter
DeHaan Consulting, Inc., www.PeterDeHaan.com,
866-668-6695
Contact: Peter DeHaan, Peter@PeterDeHaan.com
Provides
teleservice consulting, Client Affinity Newsletter, and industry locator
sites.
Professional
Teledata, www.professionalteledata.com,
800-344-9944
Contact: Patricia Kalik, Pkalik@proteledata.com
Pinnacle
telemessaging system; PI-2000 order-entry software package; TBS billing and
invoicing system and FMDS II fax delivery system; ProDial 2000 outbound
dialing manager.
Startel
Corporation, www.startelcorp.com,
800-782-7835
Contact:
Barbara Willis, BarbaraWillis@startelcorp.com
Provider
of integrated voice, data, and networking solutions.
Szeto
Technologies Inc., www.szeto.ca,
888-421-3737
Contact: Sherry Gouel, Sherry@szeto.ca
Call
Linx, a Linux-based messaging system, customized to suit individual needs.
TAS
Marketing, www.tasmarketing.com,
800-369-6126
Contact: Steve Michaels, Tas@tasmarketing.com
Specializes
in brokering of telephone answering services and used equipment.
TASbill.com
& TASbiller, www.TASbill.com,
321-951-2273
extension 105
Contact: Chris Twigg, Info@TASbill.com
TASbill.com
bill printing, mailing and emailing service; TASbiller billing software and
profitability analyzer.
Telescan,
LLC, www.telescan.net,
Contact:
Patty Anderson, patty@telescan.net
Spectrum
telemessaging system: Spectrum On-Call Scheduler, Spectrum Appointment
Scheduler, and Spectrum Messenger encrypted instant messaging/chat.
Connections Magazine
Salutes
the
2003
ATSI Award of Excellence Winners
Year 1
Answer Network Cypress / TAB AnswerNetwork, Santa Ana, CA
Answer Quick, Louisville, TN
Corporate Message Services, Inc., Savannah, GA
Berkshire Communicators, Inc., Pittsfield, MA
TeleRep, Glen Burnie, MD
Answer Topeka, Topeka, KS
A Better Answer, Houston, TX
A Better Answer, Plano, TX
Year 2 – Bronze
Direct Line Tele Response, Berkeley, CA
Omni Enterprises, Inc., Carrolton, GA
Telecom Answering Service, Homewood, IL
Answer Connecticut, Inc., Newington, CT
An-Ser Services, Green Bay, WI
Answer Midwest, Alton, IL
Continental Message Solutions, Columbus, OH
AAMCOM, Redondo Beach, CA
Message Plex/Callogistix, Columbus, OH
Year 3 – Silver
Ansaphone Service, Inc., Quincy, MA
Answer-All Secretarial Service Inc., Westminster, CO
Year 4 – Silver Plus
T.A.S. Communications, Inc., Madison, WI
Combined Communications, Inc., Bowling Green, KY
TEL-US Call Center, Beverly Hills, CA
Pro Phone Communications, Inc., Muskegon, MI
Year 5 – Gold
On Call Message Centre, Inc., Ottawa, ON
Year 6 – Pearl Award
MedCom Professional Services, Inc., Levittown, PA
Business Connections, Salem, OR
Answer Plus by PasWord, Hamilton, ON
Year 7 – Emerald Award
Michigan Message Center, Kalamazoo, MI
Fallon Communications, Houston, TX
The Answer System, Inc., Phoenix, AZ
Rochester Telemessaging Center, Rochester, MI
Hastings Communications Services, Austin, TX
The following companies earned top scores:
A Better Answer, Plano, TX
AAMCOM, Redondo Beach, CA
Answer-All Secretarial Service Inc., Westminster, CO (Top score overall)
MedCom Professional Services, Inc., Levittown, PA
Pro Phone Communications, Inc., Muskegon, MI
Congratulations
to all winners and participants in the 2003 Award of Excellence Program.
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