An
alternative to language interpretation or bilingual outsourcing for simple and
basic communications is to handle it in-house.
Carmen Maldonado of A-1 Answering Service
in Las Vegas, Nevada has entered a
mini English to Spanish dictionary into a directory in their Amtelco Infinity
system. The directory is indexed by
the English word or phrase, with the Spanish equivalent spelled out
phonetically. All the agents need to
do is simply read the phonetic spellings to be well understood. Maldonado
indicates that the listing is useful in assisting agents with limited Spanish
abilities, as well as staff who know no Spanish.
English
Spanish
Air
conditioning
Ay-Rea-Cone-Dee-Sha-Na-Doe
An hour
Oo-Na Or-Ra
Apartment number please
Sue Apart-Ta-Mentay Numbero Pour Fa-Vore
Bathroom
Ser-Vee-See-Oh or
Bon-Yo
Daughter
Ee-Ha
Do you speak English?
Habla Oo-Sted Ing-Gles
Eight
Oh-Cho
Everyday
To-Dos Los Dias
Father
Pa-Dray
Five
Sinko
Four
Quatro
Friday
Vee-Air-Ness
Goodbye
Odd-Ee-Ose
He's/She's not in
No Es-Ton
Hello
Bueno
How
can I help you?
En Kay Lay Pway-Doe You-Dar
How old are you?
Quan-Toes On-Nose Tee-Nay Oos-Ted
I don't know
No Say
I
don't understand
No En-Tee-En-Doe
Is this an emergency?
Es-ToeEs Oona E-Mer-Hen-See-Ya?
Is your unit working at this time? Su Unidad Esta Trabahondo En Este Tiempo
Monday
Loon-Is
Mother
Ma-Dray
Nine
New-Ev-Ay
No
No
Office is closed
La Off-Is-Seena Sir-Otto
One
Oo-No
Open
Ah-Bee-Air-Toe
Please
Pour Fa-Vore
Please repeat it
Re-Pee-Tay-Low Pour Fa-Vore
Please
speak more slowly
Habla Oos-Ted Mas Des-Pa-See-O
Repeat it please
Re-Pee-Tay-Low Pour Fa-Vore
Saturday
Sa-Ba-Doe
Seven
See-Et-Tay
Shower Doo-Cha
Six Says
Someone
will contact you All-Gain Lay Entrara En Contacto Cone
Son Ee-Ho
Speak more slowly please
Ablay Mass Des Pass Ee-O Pour Fa-Vore
Sunday
Domingo
Telephone number please
Sue Noom-Bay-Rose Telephono Pour Fa-Vore
Ten
Dee-Ez
Thank
you very much
Moo-Chas Gra-See-Yas
The line is busy
La Lee-Nya Esta Oh-Koo-Pa-Da
This doesn't work
Es-To No Foon-See-Oh-Na
Three
Trace
Thursday
Way-Vez
Tuesday
Mar-Tess
Two
Dose
Wednesday
Me-Air-Ko-Less
What is her name?
Ko-Mo Se Yama Aye-Ya
What
is his name?
Ko-Mo Se Ya-Ma El
What is the name of the street?
Kwal Es El Nom-Bre De Ki-Yay
What is your address?
Sue Dee-Wreck-See-Own Ess
What
is your daytime telephone number?
Cual Es Su Mumero De Telefono Del Dia
What is your last name?
Kay Ess Sue Apay-Yee-Doe
What is your name?
Ko-Mo Say Ya-Ma?
What's
the matter?
Kay Lay Mo-Les-Ta
Where are you staying?
Don-De-Se Per-Ma-Nessay Oos-Ted
Where do you live?
Don-De-Vee-VeOos-Ted
Yes
See
Yes, a little
See, Oon Po-Kee-Toe
You're welcome
De Na-Da
