|
Voice
Logging:
Vendor Comparison Chart
By
Peter DeHaan, Ph.D.
May/June, 2002
Several voice logger vendors supplied information
about their systems for the Voice Logging article. There
offering fall into two categories: internal add on
systems and external stand-alone systems:
|
Voice Loggers
(Add-on)
|
AccuCall: voice logger module
|
Alston Tascom: Unified Voice Logging
|
Amtelco:
Infinity Voice Logger
|
|
The type of platform
|
Add-on board to AccuCall telephony server +
software
|
Software based
|
Software based, using the Infinity network.
|
|
Equipment interfaces (where and how it gets
audio)
|
Internally integrated package
|
Captures audio from Dialogic(r) Station Port
|
Headset audio connected to station sound card
|
|
System:?
|
CadCom
AccuCall
|
Tascom
Evolution System
|
Amtelco
Infinity
|
|
Number of ports
|
8 ports, scalable to 60
|
Unlimited - Based on Number of Dialogic(r)
Station Ports and T1 Ports
|
equal to the maximum number of Infinity stations
|
|
Installation:
|
|
|
|
|
User installed with phone support?
|
Yes
|
N/A
|
Yes
|
|
Vendor installed?
|
|
Yes (software license activated on-line
|
Yes (optional)
|
|
Notes?
|
1. Files can be played back through the call log.
2. Search
by date, time, account, or agent.
|
1.
Easy & flexible searching.
2.
Scheduled reporting.
|
1. Can search files and email recordings
2. Call
segments are linked together.
|
|
Voice Loggers
(Stand-alone)
|
Professional Teledata / Wygant
|
Record/Play Tek:
SCL 8900
|
|
The type of platform
|
Windows NT based
|
Standard Computer; can be LAN based
|
|
Equipment interfaces (where and how it gets audio)
|
Virtually any type of analog or digital connection is
available.
|
Directly to the headset audio (at 66 block or agent
station); 2 or 4 wire analog.
|
|
What systems (platforms) it is currently interfaced
to?
|
Numerous interfaces for virtually any analog or
digital port.
|
Startel, Amtelco, Morgan, CadCom, plus many more.
|
|
Number of ports
|
12 to 96+ ports
|
9, 18, or 27 ports
|
|
Installation:
|
|
|
|
User installed with phone support?
|
|
Yes
|
|
Vendor installed?
|
Yes
|
Yes (optional)
|
|
Notes?
|
1. High-end system.
2. Indexed via Access database.
|
1. Vendor phone support is unlimited.
2. Warranty is one year, on site.
|
AccuCall has an integrated voice logger module:
call 800-537-1827 or
visit
www.onvisource.com.
Amtelco
Infinity Voice Logger: 800-356-9148,
http://callcenter.amtelco.com/voicelog.htm.
Alston Tascom's Unified Voice Logging:
call 866-282-7266 or visit
www.alstontascom.com.
Professional Teledata
provides
the Wygant Encore system: contact Professional Teledata at 800-344-9944 or www.professionalteledata.com.
Record/Play Tek:
219-848-5233 or www.recordplaytek.com
Also,
see voice logging article, legal
considerations, and notification
requirements.
Return
to the List of Articles || Go to the Directory of
All Articles
|
