Connections Magazine, your telesevices and outsourcing call center information magazine.

Contents:

  Home

  Vendors

  Articles

  Subscribe

  Advertise

  News

  Resources

  Search

  About Us

 

Services:

  News Feed and Info

  Podcasts

  Outsource Call Center Listing

  Answering Service Listing

  Call Center Locator Sites

  Great Domain Name Sale

 

Quick Links:

  Coming Events

  Area Code Info

  Call Center Glossary

  Editorial Calendar

  White Papers

  Submit Content

  Call Recording Info

 

 

 

Voice Logging:

Notification Requirements by State

May/June, 2002 (updated December 2002)

Legal issues regarding the recording of phone calls must be considered before embarking on voice logging.  This varies on a state-by-state basis.  Some states and countries require "one-party notification" in which only one of the two individuals needs to be made aware that the call is being recorded; other states require two-party notification.  Check with an attorney before proceeding.  (At least thirty-seven US States, the District of Columbia, the US Federal law, Canada, and England only require one-party notification.  Note that there is some disagreement over the determination of the requirements for a few states.)

(Also, see voice logging article, legal considerations and the vendor comparison chart.)

Area Sources 1 & 2* Source 3* Source 4 *
Alabama One-party One-party One-party
Alaska One-party One-party One-party
Arizona One-party One-party One-party
Arkansas One-party One-party One-party
California Two-party Two-party Two-party
Colorado One-party One-party One-party
Connecticut Two-party Two-party Two-party
Delaware One-party Two-party Two-party
District of Columbia One-party One-party One-party
Florida Two-party Two-party Two-party
Georgia One-party One-party One-party
Hawaii One-party One-party One-party
Idaho One-party One-party One-party
Illinois Two-party One-party Two-party
Indiana One-party One-party One-party
Iowa One-party One-party One-party
Kansas One-party One-party One-party
Kentucky One-party One-party One-party
Louisiana One-party One-party One-party
Maine One-party One-party One-party
Maryland Two-party Two-party Two-party
Massachusetts Two-party Two-party Two-party
Michigan Two-party One-party Two-party
Minnesota One-party One-party One-party
Mississippi One-party One-party One-party
Missouri One-party One-party One-party
Montana Two-party Two-party Two-party
Nebraska One-party One-party One-party
Nevada Two-party One-party One-party
New Hampshire Two-party Two-party Two-party
New Jersey One-party One-party One-party
New Mexico One-party One-party One-party
New York One-party One-party One-party
North Carolina One-party One-party One-party
North Dakota One-party One-party One-party
Ohio One-party One-party One-party
Oklahoma One-party One-party One-party
Oregon One-party One-party One-party
Pennsylvania Two-party Two-party Two-party
Rhode Island One-party One-party One-party
South Carolina One-party One-party One-party
South Dakota One-party One-party One-party
Tennessee One-party One-party One-party
Texas One-party One-party One-party
Utah One-party One-party One-party
Vermont One-party One-party One-party
Virginia One-party One-party One-party
Washington Two-party Two-party Two-party
West Virginia One-party One-party One-party
Wisconsin One-party One-party One-party
Wyoming One-party One-party One-party
US Federal One-party
Canada One-party
England One-party

 

* Sources:

  1. The Reporters Committee for Freedom of the Press

  2. VLR Communications

  3. National Association of Investigative Specialists, Inc.

  4. ACLU

Return to the List of Articles || Go to the Directory of All Articles

[Home]      [Vendors]      [Articles]     [Subscribe]     [Advertise]      [News]      [Resources]      [Search]      [About Us]

Serving the Call Center / Contact Center Industry and Teleservice Companies Worldwide

616-284-1305, connect@ConnectionsMagazine.com; © 2001-2012 Peter DeHaan Publishing, Inc.