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CAM-X Convention Summary, November 2001
January, 2002
The Canadian Call Management Association (CAM-X) held its 37th annual
convention and trade show, November 28th through December 1st, in beautiful
Whistler, British Columbia. The event was well attended with approximately
eighty people present.
The conference, sponsored by CAM-X and Telus, also lined up a
stellar group of vendors as strategic partners. These included equipment and
software vendors Amtelco, CadCom, Professional Teledata, Startel,
Szeto, Tascom, and Telescan, along with user group, NAEO,
and insurance carrier Capri. We salute these vendors for their presence
and support of CAM-X.
An NAEO pre-conference was led by Mike Leibowitz and Allan Fromm,
covering topics such as sales compensation, management, turning leads into
sales, and Infinity programming.
The main convention began the next day. CAM-X President Kerry Paul welcomed
the vendors and attendees. He then introduced distinguished guest, Darlene
Campbell, ATSI President. Darlene, brought greetings from ATSI and
shared information about their initiative with the American Red Cross. There
was much interest in what she communicated.
The keynote presentation was given by Marc Bombenon of PDL Call
Centres. Mark's presentation was inspiring, as he encouraged us to "take
our business to higher ground." His well-received discourse set the stage
for a successful meeting. Joe McGuiness followed, discussing dot-coms
and Paul Ruiterman covered virus protection. The topic of prospecting,
presented by John Whitehead, rounded out Thursday's presentations. The
exhibit hall opened at noon and attendees kept vendors busy giving demos and
explaining product developments.
Friday's sessions were equally compelling. A case study, about transitioning
from call centre to contact centre, was shared by Cindy Roma. Peter
DeHaan, then explained how to go about hiring for the contact centre with
his presentation entitled "Staffing the Web-enabled call centre."
After lunch we were treated to a session about 911 training by Tally Wade.
Other sessions included email management presented by Sydney Ryan and
"Generating revenue with no HR or capital expense" by Tascom's Bill
Cortus.
The convention, however, was not all educational sessions and meetings. Many
attendees were able to squeeze in some skiing. Enthusiasts reported that snow
conditions were wonderful. A short but intense storm on Saturday delayed the
departure of those who planned to duck out early.
The highlight of the convention was the much anticipated Awards Luncheon. It,
too, was brought to a "higher ground," with a suspenseful buildup
culminating with the award announcements.
The convention concluded with a "Gala Evening Banquet" that
continued into the wee hours of the morning. With that, the gavel was passed
to incoming President Desiree Bombenon. Special accolades go to Lillian
Lyle for her hard work in producing a first-class event.
Next year's convention is at a can't miss location in Nassau, Bahamas, on
October 20 to 24, 2002. If you would like more information about CAM-X or
attending next year's convention, contact Linda Osip at 800-896-1054 or
camx@nas.net
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