Directory of Healthcare Call Center Vendors

October 2011

Here is a list of companies that provide equipment, software, or services for healthcare organizations, telehealth, and healthcare call centers.

1Call, A Division of Amtelco

www.1call.com

Contact: Mike Friedel, national sales manager, at 800-225-6035 or info@1call.com

The 1Call Division of Amtelco specializes in call center, PC-based PBX consoles, soft agent, emergency notification (HICS), event notification, and communication systems designed specifically for healthcare organizations.

Ambs Call Center

www.ambscallcenter.com

Contact: Aaron Boatin, vice president business development, at 800-214-3884 or aaron@ambscallcenter.com

Ambs Call Center is a 24/7 medically-based call center that offers nurse triage service, medical answering service, physician referral, customer service surveys, appointment scheduling, class registration, and patient pre-registration.

Amcom Software

www.amcomsoftware.com

Contact: Jill Asby, business solutions advisor, at 952-230-5363 or sales@amcomsoft.com

Amcom Software’s unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and messaging. The company’s products are used by healthcare organizations around the world.

Ameridial

www.ameridial.com 

Contact: Craig Vretas, director business development, at 800-445-7128 or vretas@ameridial.com

Ameridial specializes in the healthcare industry, offering membership service, sales support, and annual enrollment support, benefit explanations, claims handling and processing, and provider locator calls. All centers are U.S.-based

Call 4 Health

www.call4health.com

Contact: Bryan Weinstein, VP business development & contracts, at 561-994-3334 x1550  or bweinstein@call4health.com

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Call 4 Health, a medical call center, offers home healthcare call center services exclusively to medical and healthcare providers.

Carenet Healthcare Services

www.callcarenet.com

Contact: Rick Scheel, vice president, sales, at 210-595-2060 or rscheel@callcarenet.com

Carenet delivers measurable value through cost-effective and efficient solutions, which provide personalized member support and medical assistance exclusively to healthcare organizations. Carenet supports ten million members nationwide.

Children's Physician Network

www.cpnonline.org

Contact: Jan Jachimowicz, director, business development, at 612-913-7435 or jan.jachimowicz@childrensmn.org

Provides telephone nurse triage and answering service. 

Clinical Solutions

www.clinicalsolutions.com

Contact: Darin Southard, vice president, at 888-531-9206 or darin.southard@clinicalsolutions.com

Clinical Solutions is a developer of software solutions for medical contact centers, including modules for telephone triage, readmission management, physician referral, class and event scheduling, outbound campaigns, care management, and a Web platform for online services.

Conifer Patient Communications

www.coniferhealth.com

Contact: Chris Martin, vice president sales, at 727-570-3627 or chris.martin@coniferhealth.com

Conifer Patient Communications is a healthcare contact center, providing a full suite of patient communications services twenty-four hours, seven days a week.

CosmoCom, Inc.

www.cosmocom.com

Contact: Kathy Salt, communications specialist, at 631-940-4297 or ksalt@cosmocom.com

Provides IP contact center software

Doctors Referral Service LLC

www.drsreferralservice.com

Contact: Jim Honigschmidt, president, at 630-371-1530 or jim@drsreferralservice.com

Provides physician referral for hospitals 

Fonemed

www.fonemed.com

Contact: Andrew Landis, director of sales, at 719-576-8050 or alandis@fonemed.com

Provides nurse triage service and software

HealthLine Systems, Inc.

www.healthlinesystems.com

Contact: David Clark, chief operating officer, at 800-733-8737 or dclark@healthlinesystems.com

EchoAccess includes a suite of optional modules and consumer portals for physician referral, class enrollment, surveys, outbound telemarketing, disease management, health information, and ROI analysis. 

LVM Systems

www.lvmsystems.com

Contact: Robert Cluff, CFO, at 480-633-8200 x223 or robert@lvmsystems.com

LVM Systems, Inc. develops and markets software and related Internet products to the healthcare call center industry, including nurse triage, disease management, referral/marketing services, patient transfers, and physician relations management. 

Nurse Telephone Triage Service, LLC

www.nursetriage.org

Contact: Helen M. Lapointe, RN or Joann A. Somerville, RN, owners, at 413-265-6610 or nursetriage@comcast.net

Provides telephone triage health advice

OnviSource Inc

www.onvisource.com

Contact: Stan Jasinski, VP of enterprise solutions division, at 800-311-3025 or stan.jasinski@onvisource.com

OnviSource offers OnviCenter 6, a call center and telephone answering system that delivers integrated workforce optimization and automation (WFO-A) software, enabling customers to operate on a single platform. 

RelayHealth, a McKesson company

www.relayhealth.com

Contact: Patty Maynard, GM/solution line leader, at 800-981-8601 or connected@relayhealth.com

RelayCare, formerly CareEnhance Call Center, provides the platform and tools to efficiently manage hospital call centers, provide triage services, optimize patient and provider relationships, and facilitate marketing programs.

SironaHealth

www.sironahealth.com

Contact: Daniel Day, director, marketing and communications, at 888-674-7662 or Daniel.Day@sironahealth.com

Provides call center services 

Startel Corporation

www.startel.com

Contact: Myrna Nunez at 800-782-7835 or sales@startel.com

Startel Corporation is a creator and provider of integrated software products and professional services, offering comprehensive communications and billing solutions for healthcare, higher education, and inbound/outbound call center facilities. 

TeamHealth Medical Call Center

www.thmedicalcallcenter.com

Contact: Jill Yarberry at 888-203-1118 x 7303 or Jill_Yarberry@TeamHealth.com

TeamHealth Medical Call Center provides post-discharge calls, 24/7/365 nurse triage, health information, physician referral, and class scheduling services for hospitals, physician practices, and health plans nationwide.  

TeleMed

www.telemedinc.com

Contact: Steve Clover, VP of sales and marketing, at 800-529-8010 or steve@telemedinc.com

Provides nationwide answering and call center services

TeleSoft Systems

www.telesoftsystems.ca/64201.html

Contact: David Filwood, principal consultant, at 604-986-4116 or david_filwood@telesoftsystems.ca

Provides agent pre-employment screening software 

The Beryl Companies

www.beryl.net

Sarahbeth Zwernemann, marketing manager, at 817-785-5029 or Sarahbeth.Zwernemann@beryl.net

Provides call center services to healthcare providers

Triage Logic Management and Consulting, LLC

www.triagelogic.com

Contact: Amy Smith, executive assistant, at 336-529-2493 or info@triagelogic.com

Triage Logic provides call center software with the following features: Web-based (hosted or installed) Schmitt-Thompson protocols, integrated on-call scheduling, faxing, emailing, detailed ad hoc reports, complete training, and installation.