|
2010 ATSI Convention Coverage
July/August 2010
Vendors at the recent ATSI
convention met with attendees and demonstrated their new product and service
offerings. Contact the vendors for more information.
Alston Tascom Inc
13512 Vintage Place
Chino, CA, 91710, USA
www.alstontascom.com
Contact Wayne Scaggs,
president, at 909-548-7300 or
wayne@alstontascom.com
Alston Tascom manufactures,
sells, services, and hosts the Evolution System, an end-to-end contact center
communication solution.
Amtelco
4800 Curtin Dr
McFarland, WI, 53558, USA
http://callcenter.amtelco.com
Contact Jim Becker at
800-356-9148 or
info@amtelco.com
At the convention, four
exciting new products were introduced:
Web-Enable an Intelligent Series (IS) Script:
IS Web scripting can be published for private use of your clients and/or
opened up for public use.
Contact Based Architecture (CBA):
Resolve missed dispatches and
errors.
On-Call and Appointment Scheduling:
Fully script-driven IS
appointment scheduling.
Infinity SMS:
Amtelco's SMS is more than
two-way paging, offering an array of inbound/outbound SMS handling options to
serve clients and generate revenue.
Additionally, the Amtelco
University preconference seminar offered special tips and tricks for the
industry and information on several products.
CAM-X
24 Olive St
Grimsby, ON, L3M 2B6, Canada
www.camx.ca
Contact Linda Osip, executive
director, at 905-309-0224 or
linda@camx.ca
As the national voice for the
call management industry, CAM-X contributes to members' profitability by
fostering a willingness to exchange ideas, experiences, and solutions while
promoting the general welfare and ethical standards of the industry.
CenturiSoft Inc.
19 Portmarnoch - Technology
Center
Coto De Caza, CA, 92679, USA
www.centurisoft.com
Contact John Pope, president,
at 800-866-1929 or
sales@centurisoft.com
CenturiSoft specializes in
unified communications, call routing, queuing, faxing, and multimedia
applications and services.
Hays Affinity Solutions
"At Hays, we've long been
partnering with ATSI to provide members with comprehensive professional
liability coverage specifically designed for TAS professionals."
OnviSource Inc
1255 W 15th St Ste 620
Plano, TX, 75075, USA
www.onvisource.com
Contact Stan Jasinski,
president, at 800-311-3025 or
stan.jasinski@onvisource.com
OnviSource is a leading
provider of workforce optimization-automation and customer interaction
software. OnviCenter 6 is for inbound and outbound call handling, workforce
optimization, agent transaction automation, and contact center business
applications. OnviServ business process outsourcing services. OnviCare
delivers financial, IT, telecom, operation assurance, and business intelligence
services.
Professional Teledata
175 Canal St
Manchester, NH, 03101, USA
www.professionalteledata.com
Contact Ron Violante at
800-344-9944 or
ronv@proteledata.com
Professional Teledata provides
software solutions to call centers for transaction processing, inbound and
outbound program design, and billing management. They state, "We're not so
small that we can't be responsive to needs and not too big that we can't be
flexible. We focus on R&D, striving to be industry thought-leaders."
Startel Corporation
16 Goodyear Building B125
Irvine, CA, 92618, USA
www.startel.com
Contact Myrna Nunez, sales, at
949-863-8738 or
myrna.nunez@startel.com
Startel held hands-on
demonstrations of their newest released products:
100 percent software switch:
99.999 percent uptime, scalable to 25,000 concurrent calls, no proprietary
hardware required.
Multi-vendor switch and application support: New Startel API server built with standard international protocols and
APIs delivering a call center platform that allows the fusion between any other
vendor applications and/or switches with the Startel platform.
Multimedia queuing:
Multimedia queuing for any data type (SMS, IM, voice, Web chat, paging, and
email fax).
Other: Drag and drop
GUI configuration tools, instant messaging (IM), SMS aggregator, on-call, Web
on-call, voice services, and dashboard.
TAS Scheduler
1347 Jefferson St
Macon, GA, 31201, USA
www.tasscheduler.com
Contact BJ Fischer, president,
at 866-803-2212 or
bj@tasscheduler.com
Forecast staffing needs based
on call history; employee scheduling made easy.
TeamSNUG
www.teamsnug.com
TeamSNUG provides training DVDs
for agents, supervisors, and customer service.
Telescan, LLC
www.telescan.net
Telescan provides hardware and
software solutions for call centers.
WW-Outsourcing International
Services, Inc.
Provides or leases inbound or outbound agents.
Other vendors at the convention were:
Return
to the List of Articles || Go to the Directory of
All Articles
|
