Here is a summary of each of the industry associations and user groups. Use the contact information to find out more.
Atlantic States Telephone Answering Association, Inc. www.astaa.org
ASTAA is an association of telemessaging services primarily from Maryland, Virginia, West Virginia, Delaware, New Jersey, Pennsylvania, and District of Columbia. Membership is open in other states as well. The purpose of the organization is to promote the welfare of the telemessaging industry. ASTAA provides the opportunity for its members to meet and share ideas that directly benefit their business and to stay aware of the trends in the telemessaging industry. This allows members to stay competitive and not only survive, but also excel in what they do.
Association of TeleServices International
Information: Bill Carney, 800-322-8651
CAM-X is the national association serving message exchange, call centre, and operator based companies, specializing in programs to assist professionals offering outsourced operator services. Since 1964, CAM-X has been helping companies to be more profitable by meeting the challenges of today’s fast paced, technology driven industry.
Great Lakes Teleservices Association
GLTSA is a multi-state organization formed to provide a regional platform of support and direction for the telemessaging industry. Their mission is to assist in the promotion, development, and expansion of the members business. This is done by taking a leadership role in the legislative, regulatory, and competitive issues facing the industry and sponsoring educational opportunities with encouragement toward high standards of ethics and services.
National Amtelco Equipment Owners
NAEO is an organization dedicated to serving its members with an opportunity to network, educate, and provide a unified voice to vendors servicing our industry. Members include both small and large call centers, based in the United States and around the world. Close communication is maintained by a strong email list-serve, a monthly on-line newsletter, and an annual convention. Recently added member benefits include the Amtelco wish list project, which provides member feedback to Amtelco; the mentor program which pairs up experienced members with newer members, offering guidance as needed; and Internet-based seminars that provide educational opportunities without the need to travel. Membership is open to any user of Amtelco equipment.
Onvisource Equipment Owners
OEO’s purpose is to provide educational opportunities, address common problems and opportunities pertaining to telemessaging equipment generally and Onvisource equipment specifically. Members gather and exchange information, experiences, concepts, and other materials relating to the use, operation and management of Onvisource telemessaging equipment and its software, including any related equipment, products, and services. Also, OEO addresses common issues and problems for development or resolution, as needed. Members share resources and ideas, providing a forum for the foregoing purposes.
Professional Inbound Network
Information: Dan L’Heureux, 763-473-0210
A collective membership of individual e-commerce call centers, PIN is committed to sharing technical knowledge and expertise relating to, but not limited to, the inbound order taking software application – Professional Inbound – better known to all of us as PI. Membership group is open to all PI users and they welcome all who are interested in joining their network.
Startel National Users Group
Information: Dan L’Heureux, 800-317-8529
Team SNUG is an organization made up of telemessaging service owners utilizing the Startel switch. Membership provides the opportunity to network and brainstorm with other successful call centers using the same equipment. By attending the annual meetings, talking with other members on the phone, or through the list serve, members can share, network, and help each other. SNUG members have developed many tools, including interactive CSR training, a marketing video, and ad slicks as well as the certification program. Team SNUG is a proactive group of industry leaders working together to offer beneficial services to all members.
Southern Telemessaging Association
Information: Dan L’Heureux, 800-475-0857
STA focuses on education and training for owners, supervisors, and CSR’s, through two meetings per year: a fall workshop and a spring cruise. The spring workshop will be in the form of a Caribbean cruise. Expected topics include personality testing, training with consistency, sales compensation plans, profitable sales, benchmarking, and maturing your business. Next years’ cruise promises to be equally as diverse and enlightening. The STA is open to all interested parties who have the desire to improve their business.
Telescan Users Network
Information: David Peck, 417-881-0956 or firstname.lastname@example.org
TUNe is comprised of answering service owners from across the country that uses Telescan equipment. Annual meetings are held each fall that bring together users and the personnel of Telescan. TUNe is an organization that allows its members to directly communicate with Telescan and give input into the industry and what call centers need to compete in today’s market.
Western States Telemessaging Association
Information: Dan L’Heureux, 877-754-4103
WSTA represents call centers committed to quality. Services provided by member companies vary from traditional telemessaging and voice mail to order taking and e-commerce solutions. Formed in 1993 with the joining of smaller regional groups NWA and TASMS to birth WSTA and in 2001 added ACETS (California & Nevada) to include most states west of the Mississippi, with TSAT representing Texas. In 2002 WSTA embarked on a Web-marketing effort to help drive customers to member companies. WSTA welcomes prospective members who are interested in learning and networking with peers on a local and regional basis.
[From Connection Magazine – March 2003]