Each year, CAM-X (The Canadian Call Management Association) recognizes call centers that have achieved and maintained distinction and excellence. This achievement puts them among the top call centers worldwide.
With increasing worldwide participation, the CAM-X Award of Excellence program is a “mystery caller” program that offers telemessaging call centers the opportunity to have their agents evaluated by an independent panel of judges over a six-month period. The mystery callers conduct test calls based on the submitted client profile information provide when registering for the program. At the completion of the calling phase, two independent judges listen to recordings of the test calls to assess a score based on a predetermined point scoring process. Only companies achieving an overall score of 80 percent or higher can receive the Award of Excellence. Multiyear winners are recognized for their cumulative achievement of this recognition, a testament to their ongoing, consistent quality year after year. The 2007 CAM-X Award of Excellence honorees are:
Diamond Plus Award: 18 Years
Canpage Communications Ltd., Cornwall, ON
Diamond Plus Award: 15 Years
Re: Messaging Solutions Inc., Abbotsford, BC
Diamond Plus Award: 13 Years
Christie & Walther Communications / Metrolert Ltd., Ottawa, ON
Answer Plus Inc., Hamilton, ON
Diamond Plus Award: 12 Years
Teleconnect International, Wetaskiwin, AB
Diamond Plus Award: 11 Years
Tele-Page, Montreal, QC
Northern Communication Services Inc., Timmins, ON
T.A.S. Communications, Belleville, ON
PDL Contact Centres, Calgary, AB
Diamond Award: 10 Years
Select Call Centre, Edmonton, AB
Answer Plus Inc., Toronto, ON
Connections Call Center, Squamish, BC
Sapphire Award: 9 Years
Extend Communications Inc., Brantford, ON
Ruby Award: 8 Years
Kelcom Telemessaging, Windsor, ON
Select Communications Inc., Grande Prairie, AB
Alliance Wireless Communications, Kingston, ON
Emerald Award: 7 Years
Intercon Messaging Inc., Drayton Valley, AB
Gold Award: 5 Years
Central Communications, Welland, ON
Select Call Centre, Calgary, AB
Encore Telesolutions, Barrie, ON
Select Call Centre, Red Deer, AB
Silver Plus Award: 4 Years
FineLine Solutions, Winnipeg, MB
Telelink Call Centre Inc. St. John’s, NL
Silver Award: 3 Years
ACT Teleservices, Newington, CT
IMI, Winnipeg, MB
Extend Communications Inc., Cambridge, ON
Answer 1 Communications, Phoenix, AZ
HMC Communications Inc., Halifax, NS
Focus Telecommunications, Inc., Elderburg, MD
Combined Communications, Inc., Bowling Green, KY
Bronze Award: 2 Years
Finning (Canada), Edmonton, AB
Aamcom, Redondo Beach, CA
Infinity Telecentre, London, ON
Appletree Answering Service, Anaheim, CA
Scotia Business Centre, Bridgewater, NS
On Call Centre Inc., Ottawa, ON
Tigertel/UTR, Richmond, BC
All Call Communications, Georgetown, ON
Appletree Answering Service, Wilmington, DE
Time Communications, Saint Paul, MN
Keener Communications, Glen Allen, VA
DCAS, Tuscaloosa, AL
Appletree Answering Service, Reston, VA
PDL Contact Centres, Cornwall, ON
Answer Quick, Louisville, TN
Direct Line Teleresponse, Berkley, CA
Tigertel/UTR, Oshawa, ON
Directors’ Choice, St. John, NB
Appletree Answering Service, Portland, ME
Award of Excellence: First Year
Appletree Answering Service, Anaheim, CA
Tigertel/UTR, Winnipeg, MB
Billie Clarke’s Answering Service, San Diego, CA
JAM Media Response, Boreham, London, England
Appletree Answering Service, Pensacola, FL
Norplex Calling Centre, Saskatoon, SK
Action Telephone, Rochester, NY
Appletree Answering Service, Dayton, OH
Anser Services, Green Bay, WI
Appletree Answering Service, Cincinnati, OH
[From Connection Magazine – November 2007]