The CAM-X 2007 Call Centre Award of Distinction

Each year, CAM-X (The Canadian Call Management Association; www.camx.ca) recognizes call centers that have achieved and maintained distinction and excellence. This achievement puts them among the top call centers worldwide.

The CAM-X Call Centre Award of Distinction addresses Customer Relationship Management (CRM), courtesy, etiquette, and professional call handling in call centers. This program is appropriate for both in-house and outsourced call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services. This is a “mystery caller” program, with calls evaluated by two independent judges using a predetermined scoring criteria; successful participants must receive a score of 80 percent or higher. The 2007 Call Centre Award of Distinction winners are:

  • FineLine Solutions, Winnipeg, MB
  • Focus Telecommunications, Inc., Elderburg, MD
  • Tigertel/UTR, Toronto, ON
  • Intercon Messaging Inc., Drayton Valley, AB
  • Answer 1 Communications, Phoenix, AZ
  • IMI, Winnipeg, MB
  • Tigertel/UTR, Montreal, QC
  • Extend Communications Inc., Brantford, ON
  • 24-7 Intouch, Regina, SK
  • Direct Line Teleresponse, Berkley, CA
  • Tigertel/UTR, Nanaimo, BC
  • Telelink Call Centre Inc., St. John’s, NL
  • Re: Messaging Solutions Inc., Abbotsford, BC
  • Time Communications, St. Paul, MN
  • PDL Contact Centres, Calgary, AB
  • Tigertel/UTR, Oshawa, ON
  • Appletree Answering Service, Portland, ME
  • Answer Plus Inc., Toronto, ON
  • Connections Call Center, Squamish, BC

[From Connection Magazine November 2007]

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