ATSI Award of Excellence Winners 2005

The ATSI Award of Excellence program is designed as a measure of quality control at telemessaging call centers. It measures over 400 data points for each operation. Those call centers achieving an overall score of 80% or greater are bestowed with the “ATSI Award of Excellence.”

The program was started in Canada in 1989 and has been slightly modified every year since to remain relevant to our changing industry. ATSI adopted the program as a member service in 1995 with great success. Over 20,000 calls have been made to participating companies.

The Award of Excellence is a cumulative program, with many call centers earning recognition for multiple years, which is a testament to their provision of consistently high quality. This year’s Award of Excellence winners are:

Year 1
DCAS, Tuscaloosa, AL
Spectrum Communications Services, Inc., Brookfield, WI
Acena Group, Lake Success, NY
Extend Communications Inc., Cambridge, ON
Answer Center, Virginia Beach, VA
Focus Telecommunications, Inc., Burtonsville, MD
Communications Network, Inc., Muncie, IN
Physicians Answering Service, Clearwater, FL
Statcall/Optimum Information Svcs, Alexandria, VA
Central Communications, Inc., Norwalk, CT
Concorde Communications, Los Angeles, CA
Finger Lakes Answering Service, Auburn, NY
Commercial Telephone Exchange, Inc., Reno, NV
Appletree Answering Service, Inc, Wilmington, DE
Crocker Communications, Inc., Greenfield, MA
Telecom Answering Service, Homewood, IL
A Superior Call Center, Conyers, GA
Affiliated Communications, Inc., Ventura, CA
Communications Group, Auburn, NY
Pronto Connections, Inc., Chicago, IL
Answertel of Athens, Inc., Athens, AL
Bennett Answering Service, Flint, MI
All-Ways Communications, Hagerstown, MD

Year 2 Bronze
Alliance Wireless Communications, Kingston, ON
Extend Communications Inc., Brantford, ON
Appletree Answering Service, Inc., Westbrook, ME
A Better Answer, Fort Worth Hurst, TX
24-7 INtouch, Inc., Regina, SK
Personalized Communications, Duncanville, TX
Answering Service Professionals, Inc., Valparaiso, IN
Contact One Call Center, Tuscon, AZ
Answer-1 Communications, Phoenix, AZ
Quality Telemessaging Services, Inc., Anaheim, CA
Bay Area Medical Exchange, Inc, Saint Petersburg, FL
Dexcomm, Lafayette, LA
Telelink Call Centre, St. John’s, NL
MASCO Services, Inc., Boston, MA
Medfone, Inc., Wantagh, NY
Antietam Call Center, Hagerstown, MD
Port City Communications, Inc., Port Huron, MI
Callnet Call Center Services, Bloomington, IN
Call Star, Saint Petersburg, FL

Year 3 Silver
Corporate Message Services, Inc., Savannah, GA
Answer Quick, Louisville, TN
A Better Answer, Houston, TX
Tab AnswerNetwork, Santa Ana, CA
Berkshire Communicators, Inc., Pittsfield, MA

Year 4 Silver Plus
Direct Line Tele Response, Berkeley, CA
Answer Connecticut Inc./ACT Teleservices, Newington, CT
Anser Services, Green Bay, WI
AAMCOM, Redondo Beach, CA
Continental Message Solution, Inc., Columbus, OH
Answer Midwest, Inc., Alton, IL
Omni Communications, Carrollton, GA

Year 5 Gold
Answer-All Secretarial Service, Inc., Westminster, CO

Year 6 Pearl Award 
Tel-Us Call Center, Inc., Beverly Hills, CA
Combined Communications, Inc., Bowling Green, KY
T.A.S. Communications, Inc., Madison, WI
Pro Phone Communications, Inc., Muskegon, MI

Year 7 Emerald Award
On Call Message Centre, Inc., Ottawa, ON
A Better Answer Dallas, Plano, TX

Year 8 Ruby Award
Medcom Professional Services, Inc., Levittown, PA
Hastings Communication Services, Inc., Austin, TX
Business Connections, Salem, OR

Year 9 Sapphire
Rochester Telemessaging Center, Rochester Hills, MI
Michigan Message Center, Kalamazoo, MI

For more information, contact ATSI at 866-896-2874 or admin@atsi.org.

[From Connection Magazine October 2005]

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