Connections Magazine, your telesevices and outsourcing call center information magazine.










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Connections Magazine: Call Center & Contact Center Magazine

Feature Coverage:

Delivering Healthcare Customer Service Excellence

Nurse Triage Call Centers Can Provide Important Patient Data

Healthcare Telephone Triage Call Center Directory


Connections Magazine is distributed to qualified readers at Call Centers, Contact Centers, and Teleservice Companies.

Also in this Issue:

Don’t Make Extra Work for Your Agents

Enterprise Servicing Goals for 2014

Amtelco’s Intelligent Series Version 4.1

Highlights from Future Call Center Summit

Excellent Gamification Examples

A Career Path    ...and more


Connections Magazine is the clearinghouse of information for
the call center, contact center, and teleservice industry.


Connections Magazine is the premier magazine for the Teleservices Call Center Industry and is distributed to qualified readers at Call Centers, Contact Centers, Teleservice Agencies, Phone Answering Services, and Telemessaging Companies. Connections Magazine covers all topics related to call centers, including agent hiring, training and retention, sales and marketing, CRM (customer relationship management), case studies, future trends, legal considerations, order-entry, employee issues, and acquisitions. It also includes technical coverage on call center switches, telemessaging systems, VoIP, remote agents, hosted services, voice mail, call recording (voice logging), ISDN, the Internet, unified messaging As such, Connections Magazine is a source for news, information, and whitepapers for call centers, contact centers, teleservice companies, telephone answering services, and telemessaging call centers. This site includes the popular buyers guide, teleservices glossary, area code charts, event listing, and legal consideration for call recording. Connections Magazine is made possible by our advertisers.

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