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The mission of Connections Magazine
is to be the principal
clearing house of relevant and practical information for
the outsourcing call center, teleservice, & phone answering industry. Connections
Magazine is the premier magazine for the
Teleservices Call Center Industry and is distributed to qualified readers at Call Centers, Contact Centers, Teleservice Agencies, Phone Answering
Services, and Telemessaging Companies. Connections Magazine covers all topics related to call
centers, including agent hiring, training and retention, sales and marketing,
CRM (customer relationship management), case studies, future trends, legal
considerations, order-entry, employee issues, and acquisitions. It also
includes technical coverage on call center switches, telemessaging systems,
VoIP, remote agents, hosted services, voice mail, call recording (voice
logging),
ISDN, the Internet, unified messaging As such,
Connections Magazine is a source for news, information, and whitepapers for call centers, contact
centers, teleservice companies, telephone answering services, and
telemessaging call centers. This site includes the popular buyers guide,
teleservices glossary, area code charts, event listing, and legal
consideration for call recording. Connections Magazine is made
possible by our advertisers.
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