Connections Magazine is the premier magazine for the Teleservices Industry, the official magazine of ATSI, and is distributed to qualified readers at Outsourcing Call Centers, Contact Centers, Teleservice Agencies and call centers, Phone Answering Services, Telemessaging Companies, and Telephone Answering Services. Connections Magazine covers all topics related to call centers, including agent hiring, training and retention, sales and marketing, CRM (customer relationship management), case studies, future trends, legal considerations, order-entry, employee issues, and acquisitions. It also includes technical coverage on call center switches, telemessaging systems, VoIP, remote agents, hosted services, voice mail, call recording (voice logging), ISDN, the Internet, unified messaging As such, Connections Magazine is a source for news, information, and whitepapers for call centers, contact centers, teleservice companies, telephone answering services, and telemessaging call centers. This site includes the popular buyers guide, teleservices glossary, area code charts, event listing, and legal consideration for call recording.  Connections Magazine is made possible by our valued advertisers and the support of ATSI, our official association sponsor.